This software offers tools for teams to chat in real time, in private or open channels, and communicate more effectively. Instant messaging apps are designed for teams to work together, by allowing them to switch between different chat rooms. These tools also offer easy file sharing, ability to share links, documents, and save and archive chats for later reference. These tools are especially important for remote teams, since they allow them to constantly interact with each other, so as not to feel isolated. It lets team members easily see what others are working on at any given point of time. This category also includes live chat software that allows customers or site visitors to interact with customer support executives in real time. This type of software helps businesses convert website visitors into customers by instantly addressing their questions.