Best Telephony Software in 2019

Telephony remains one of the most widespread forms of communications and as such, deserves a segment on its own. Many businesses depend on telephony to perform sales, create leads, conduct marketing and provide customer services. This subcategory houses solutions that will enable you to perform these tasks and conduct communication with clients, customers and co-workers.  Read the full software guide...

What is Telephony Software?

Telephony software is used by businesses to help them streamline and enhance the process of performing sales, creating leads, conducting marketing, and providing customer services. As such, these solutions enable users to easily conduct communication with customers, clients, and co-workers.

Common features of telephony software include click-to-dial, auto-dialing, caller authentication, screen pops, interactive voice response (IVR), call logging, call disposition, and call recording.

To enable telephony solutions to improve business processes, they are often integrated with other systems such as with a CRM. These integrations enhance both of the respective software solutions by providing automatic data transfer of information such as contact details and interaction history, which can significantly help call agents for their handling of conversations. As a result of this reliance on integration, it is certainly worth checking whether a particular solution will be compatible with the existing software being utilized by a business.

Overall, businesses employing telephony software can provide a more personalized service, enhance employee coordination and collaboration, and achieve faster workflows.

Common Features of Telephony

API Application Programming Interfaces (APIs) are programmatic intersections with external products or platforms that allow for custom integrations with your own solutions or other solutions you are using.
Call Disposition Track the result of calls within call center software.
Call Recording Record telephone calls and other audio sources.
Call Tracking Track which of your online and offline marketing efforts are successfully generating calls.
Click-to-Dial Dial telephone numbers with one click.
Custom Data Forms Create custom forms to collect data and feed it into the database.
External Integrations Integrations with other software products or platforms to improve efficiency and compatibility across systems.
Multi-User Supports more than just one user account and generally allows for collaboration with colleagues.
Notifications Includes notification support and sends you alerts with information on important events and other time sensitive instances. For example through push notifications on mobile phones or email notifications.
Scheduling Schedule tasks, resources, appointments, payments, communications, etc.

Latest User Reviews of Telephony Products

Joseph Jennings
18 Mar 2018
"The best service for business communication"

GoToMeeting is service with a good video quality. You will have an affordable high quality and convenient interface; even a new user...

Priscilla Sanchez
28 Mar 2018
"Easy messaging and video conferencing"

Super easy to use! The meetings and webinars are set up easily and the app makes it fast to get in the conference and use it. Call q...

Barry Hawkins
07 Apr 2018
"Good video conferencing quality"

GoToMeeting is great for virtual meetings, classes, and conferences. It is easy to use and you can have multiple people log on and a...