Freshchat is a live chat product exclusively for small teams. It helps businesses to do one thing and do it really well — convert website visitors into customers.
In addition to the typical live chat features that are available in the market, Freshchat differentiates itself by providing:
Interactive widget: Freshchat has a new interactive widget that allows you to converse with your visitors even while you are collecting all the information you need to personalize your pitch. No more old school forms, yet you can collect more than just an email address. The Freshchat widget is completely customizable and comes with different interaction flows right out of the box for both when you are available and away.
Complete context and history: Have to search for context and history between different tabs for a specific visitor? Freshchat allows you to access your complete history with a visitor right during the chat without having to switch tabs. Where the visitor has come from, what they are looking at in your website, how they landed on your website — all of the information is provided upfront.
Easy way to manage visitors: Freshchat keeps a record of all the people you’ve connected with. People are sorted as visitors, prospects, or customers depending on where they are in your sales funnel. You can easily mark someone as a customer so that they stand out from your visitors and prospects the next time they’re on your website.
Batch Permissions & Access
Free live chat software
Real time engagement software for websites
Live chat software from Freshdesk
Proactive chat for websites
Live chat for small teams
Live chat for startups
Live chat tool for increased sales
Live chat software for customer support
Live chat software for more leads from website
Live chat software for engagement and sales
1 user(s) / month
Included in plan:
Line Visitor Activity
Unlimited Chat History
Live Visitor Activity
Included in plan:
Free upto 3 agents
What are some applications this service is commonly used in tandem with?
CRM, 3rd Party Plugins
What is this service generally used for?
Live Chat with the Website Visitors
Does this service offer an API?
What platforms does this service support?
All Mobile and WebApp Platforms
Does this service offer guides, tutorials and or customer support?
Does this service offer multi-user capability (e.g. teams)?