Compare LivePerson

Software Description:

Our 18,000 customers of all sizes, including leading brands like Citibank, HSBC, Orange, and The Home Depot, use our conversational commerce solutions to orchestrate humans and AI, and create a convenient, deeply personal relationship a conversational relationship their consumers.

Features:

• Data Visualization
• Audience Targeting
• A/B Testing
• Multi-App
• Multi-Site
• Data Export
• External Integrations
• Document Comparison
• History/Version Control
• Multi-User
• Lead Management
• Marketing Automation
• Dashboard
• Customer Management
• Google Apps Integration
• Notifications
• File Sharing
• File Transfer
• API
• Analytics
• Chat

Summary:

• Customer Service: LivePerson turns customer requests for service into cost-effective relationship-building opportunities.

• Marketing: Through its advanced segmentation capabilities, this service enables online marketers to deliver the kind of rich, engaging customer experiences that drive results.

• KnowledgeBase: Provides website visitors with the answers they seek while saving their time and your money.

• Sales / eCommerce: Their e-commerce manager brings more engagement options, with voice-of-the customer insights based on aggregate engagement results.

FAQs:

Who are the main user groups of this service?

• LivePerson provides chat and messaging service to businesses of all sizes.

Does this service offer guides, tutorials and or customer support?

• LivePerson provides: Knowledge Base, Online Support, Phone Support, Video Tutorials and account based management and professional services.

Does this service offer an API?

• Yes we are an open platform and provide an API.

What is this service generally used for?

• It is generally used for intelligent online customer engagement. By using LiveEngage - LivePerson's cloud based platform - brands have seen improvement in customer care including lower costs and higher CSAT scores as well as an increase in sales.

What platforms does this service support?

• Web-based service. Mobile version is available for Android and iOS.

Publisher:

Other:

• Personal
• SMEs
• Agencies
• Enterprises

• Web App
• Windows
• Macintosh

• iOS
• Android
• WinPhone
• Blackberry