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uContact screenshot

About uContact

We believe in making agent’s work simpler, organized and more enjoyable. We are convinced that this is the only way to achieve real customer satisfaction. We help our customers to achieve this by making our software platform an all-in-one, simple and flexible solution. As we know every customer is unique, we created development tools for them to be able to personalize everything.

Features

  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Google Apps Integration
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Scheduling
  • Supplier Management
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Click-to-Dial
  • SAP Integration

Summary

  • Unified Inbox

  • Real Time Dashboards

  • Virtual Hold

  • IVR

  • AMD

  • Dialers

  • Reports

  • Recordings

  • Forms

  • Development Tools

Pricing

Classic

$40.00
1 user(s) / month
Included in plan:
  • ACD
  • Inbound, Outbound, Blended
  • Dialers: Progressive, Preview, Power Dialer, Predictive
  • IVR
  • PBX
  • CRM
  • Real Time Monitoring
  • Spy, whispering, barge in

Omni

$50.00
1 user(s) / month
Included in plan:
  • Unified inbox
  • SMS
  • WebChat
  • Click2Call
  • Call Back
  • Email
  • Live Assistance

Play

$50.00
1 user(s) / month
Included in plan:
  • Gamification
  • Customizable games
  • Goals by agents, groups and area
  • Badges
  • Rewards
  • Rankings

Full

$60.00
1 user(s) / month
Included in plan:
  • Classic
  • Omni
  • Play

FAQs

    Does this service offer guides, tutorials and or customer support?
  • Yes. We have several tutorials on YouTube and a very extensive documentation explaining the steps of configuration.

  • Does this service offer an API?
  • Yes. We use an API to integrate with external systems.

Vendor Information

Founded:
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Based in:
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Employees:
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Likes:
Followers:
377

Other

Who uses uContact
  • Enterprises
Desktop Platforms:
  • Windows
  • Macintosh
Languages:
English, Portuguese, Spanish
Regional Restrictions:
No restrictions.