Best Contact Center Management Software in 2018

Products in this category help a business run its contact center more smoothly, thanks to their ability to automate important tasks, such as, recording phone calls, tracking customer interactions, organizing emails, and leaving voicemails. You can use contact center management software for case management, feedback management, omni-channel communications, and field service. Inbound call centers often use this product for call monitoring, skills-based routing, and historical reporting. 


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