"uContact is a beautiful and a true “All-in-One” Contact Center solution, great fit for 10 agents or more. Offer the best experience to your clients through any channel."
We believe in making agent’s work simpler, organized and more enjoyable. We are convinced that this is the only way to achieve real customer satisfaction. We help our customers to achieve this by making our software platform an all-in-one, simple and flexible solution. As we know every customer is unique, we created development tools for them to be able to personalize everything.
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Product recommendations, vendor rankings, market overview and tips on how to select Contact Center Management software for business. Published in May 2019.
Products in this category help a business run its contact center more smoothly, thanks to their ability to automate important tasks, such as, recording phone calls, tracking customer interactions, organizing emails, and leaving voicemails. You can use conta...FREE DOWNLOAD Contact-Center-Management-Software-Buyer-Guide-2018.pdf
Yes. We have several tutorials on YouTube and a very extensive documentation explaining the steps of configuration.
Yes. We use an API to integrate with external systems.