What is VICIdial?

"VICIdial is a contact center solution with predictive dialer with inbound, outbound, and blended phone call handling, as well as inbound email and customer website chat."

VICIdial is an enterprise-class, open source, contact center suite in use by many large call centers around the world. It has over fourteen thousand (14,000) registered installations in over 100 countries around the world. The official releases of VICIdial have been downloaded over twenty-five thousand (25,000) times in the last year alone.

VICIdial has a full featured predictive dialer. It can also function as an ACD for inbound calls, or closer calls coming from VICIdial outbound fronter agents, as well as inbound emails and website chat messages coming in from customers. It is capable of inbound, outbound, and blended phone call handling. VICIdial even allows you to have agents logged in from remote locations. The agent screen is available in sixteen (16) different languages, with options to make your own translations as well.

VICIdial is extremely flexible and scalable. A large VICIdial installation can handle over two million (2,000,000) phone calls per day, with over five hundred (500) agents handling calls and internet communications from customers. There are also over two thousand (2,000) settings and configuration options, allowing easy customization of distinct call flows, agent permissions and other settings.

VICIdial scored 84/100 in the Contact Center Management category. This is based on user satisfaction (90/100), press buzz (35/100), recent user trends (falling), and other relevant information on VICIdial gathered from around the web.

The score for this service has improved over the past month. What is this?

  • VICIdial

VICIdial Product Overview

  • Predictive dialer

  • Inbound, Outbound blended call handling

  • Inbound email

  • Customer website live chat

  • Call recording

  • Web-based

  • Several integration options including APIs

Languages: Polish, Greek, French, Spanish, Portuguese, Italian, German, Slovak, Swedish, Dutch, Russian, Japanese, Chinese, English, Danish

VICIdial Features

  • 2-Factor Authentication
  • Analytics
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • File Sharing
  • File Transfer
  • Forecasting
  • Gantt Charts
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • Supplier Management
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Call Recording
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Time Management
  • Click-to-Dial
  • SAP Integration
  • Net Promoter Score
  • Comparative Reporting
  • Automatic Call Distribution
  • Auto Dialar
  • Call Logging
  • Call Monitoring
  • Call Scripting
  • Escalation Management
  • Interactive Voice Response
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VICIdial Pricing Plans

Hosted Service

1 server(s) / month
  • dedicated hardware
  • 1 hour per month included support

Paid Support

per hour
  • 24/7 service
  • From the creators of VICIdial

Credit card required: No


Does VICIdial offer multi-user capability (e.g. teams)?

Yes, VICIdial allows for up to thousands of users on the system.

Does VICIdial offer an API?

Yes, VICIdial offers both APIs and HTTP Push agent events.

What are some applications VICIdial is commonly used in tandem with?

CRM solutions are commonly used with VICIdial.

What platforms does VICIdial support?

VICIdial is web-based, so users on all platforms can access and use the solution. The server components run on Linux.

What is VICIdial generally used for?

Companies requiring a contact center solution.

Does VICIdial offer guides, tutorials and or customer support?

There are many guides and tutorials available, and we also offer customer support.

Does VICIdial integrate with any other apps?

Yes, VICIdial can integrate with many CRM applications and many other applications through it's APIs and push event notifications.

Who are the main user groups of VICIdial?

Companies that are looking for a full-featured contact center solution without vendor lock-in or end-of-life of the software solution.

You can use on your own hardware or host in our private VICIhost cloud service.

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