Primary category: CRM Software
User Ratings: 3.8/5 (219 ratings)
Related Categories: Sales Management
Pricing Model: trial/premium
Social Followers: 7.64k likes   16.1k followers

What is SugarCRM?

SugarCRM is convenient tool for sales automation, marketing automation, account management and other customer relationship management (CRM) needs.
Sugar's functionality includes sales-force automation, marketing campaigns, customer support, collaboration, Mobile CRM, Social CRM and reporting.
A strong contender in the CRM market, the software is a viable option for organizations that require flexibility, ease of use, affordability, and choice in cloud providers.


The CRM application SugarCRM scored 78/100. This is based on user satisfaction (76/100), press buzz (53/100) and other relevant information on SugarCRM gathered from around the web.

The score for this service has improved over the past month. What is this?
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SugarCRM Product Overview

  • Email Integration

  • Marketing Automation

  • Sales Force Automation

  • Customer Support

  • Social CRM

  • Reporting

SugarCRM Pricing Plans

Credit card required: N/A

Professional: $40 user/month.
Enterprise: $65 user/month.
Ultimate: $150 user/month.
All pricing plans allow free trial.

SugarCRM Features, Audience & Platforms

  • Contact Management
  • Contact Sharing
  • Customer Management
  • Email Integration
  • Forecasting
  • Lead Management
  • Marketing Automation
  • Data Export
  • Data Import
  • History/Version Control
  • Task Scheduling/Tracking
Who uses SugarCRM:
Desktop Platforms:
Web App
Mobile Platforms:

Stats & Other Information on SugarCRM

Company Info
Founded 2004
Based in -
Employees 201-500
3 Month Trend
Alexa Rank: 46945
3 Months Change: 6928

Languages: English


Who are the main user groups of SugarCRM?

Main users of SugarCRM are small- and medium-sized businesses in any particular industry.

What is SugarCRM generally used for?

It is generally used for customer relationship management.

What platforms does SugarCRM support? (e.g. native mobile apps)

SugarCRM is a web-based application, with native mobile app for Android and iPhone.

What are some applications SugarCRM is commonly used in tandem with?

It is used in tandem with: LiveChat; ActiveCampaign; Synchroteam; eXo Platform; Vision Helpdesk; Freshdesk.

Does SugarCRM integrate with any other apps?

SugarCRM integrates with any third party systems people use, and can accommodate the new modules.

Does SugarCRM offer an API?

It offers an API

Does SugarCRM offer guides, tutorials and or customer support?

They offer documentation, training & help, and customer center.

SugarCRM Alternatives

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