Best Customer Chat Software in 2018

Products in this category aim to improve customer support by providing immediate help to customers via live chat on the company website. A win-win for both parties, the software allows customers to multitask while waiting for a response, while also letting the customer service agent handle multiple chats at a time. Businesses save time and money on customer support, while customers benefit from round-the-clock support, and an ability to keep the transcript of the conversation for future reference. Advanced features include the ability to chat with multiple visitors, video chatting, viewing remote screens and mouse movements, file sharing, and feedback analysis. 


GetSiteControl

GetSiteControl 78

(5)

GetSiteControl is a set of tools for website visitor engagement - lead forms, contact forms, surveys, live chats, promo popups and floating bars, 'follow' and 'share' tools. More Information...

LiveChat

LiveChat 92

(1)

LiveChat is a premium live chat and help desk application, which allows real-time communication with website visitors. More Information...

Zoho SalesIQ

Zoho SalesIQ 90

(39)

Convert your website visitors into happy paying customers. Increase the ROI on your content, SEO, Adwords and email marketing efforts. More Information...

ProvideSupport

ProvideSupport 89

(0)

Provide Support is a Live Chat software that can be used with websites in real time. More Information...

Intercom

Intercom 87

(47)

Intercom is the easiest way for web and mobile businesses to see and talk to their users. More Information...

ProProfs Chat

ProProfs Chat 86

(14)

ProProfs Chat is a go-to solution that allows online businesses to engage in open communication with their website visitors. More Information...

Comm100 Live Chat

Comm100 Live Chat 86

(0)

Comm100 Live Chat is an enterprise-grade live support solution that enables businesses to engage their website visitors when they need help most. More Information...

Velaro

Velaro 82

(16)

Velaro is enterprise live chat and messaging that drives agent excellence and customer satisfaction. Get real-time feedback, find coachable moments – and improve constantly. More Information...

LiveHelpNow

LiveHelpNow 81

(22)

LiveHelpNow is a web-based Customer Service software. More Information...

WebsiteAlive

WebsiteAlive 74

(3)

WebsiteAlive offers Live Chat and Click-To-Call solutions, that enables organizations to engage with customers. More Information...

Help On Click

Help On Click 74

(7)

HelpOnClick Live Chat software is a cost-effective solution for SMBs that allows real-time communication with your website visitors. More Information...

WhosOn

WhosOn 67

(2)

WhosOn is live chat software to track, chat and engage customers. More Information...

Chat.io

Chat.io 64

(8)

Chat.io is a multichannel communication platform that makes it easy for businesses to talk to the visitors of their websites and convert them into customers, from anywhere. More Information...

Tagove

Tagove 64

(0)

Next generation customer support software provide live video chat, video conference, voice call, text chat with co browsing and screen sharing feature within your website. More Information...

Applozic

Applozic 59

(0)

Applozic provides Cloud Based Custom Messaging platform for end-to-end communication in Mobile and Web Apps. A simple analogy is we are "White Label WhatsApp" for Enterprises More Information...

Bot Libre

Bot Libre 58

(0)

Bot Libre is a free open platform for bots and artificial intelligence for the web, mobile, and social media. More Information...

BotEngine

BotEngine 56

(0)

BotEngine is a chatbot platform for building and deploying bots for business More Information...

Engati

Engati 56

(0)

Engati is a chatbot platform to build bots in minutes without programming. Build once and publish across 8 major platforms - FB messenger, kik, telegram, website, etc. More Information...

LiveAdmins

LiveAdmins 44

(0)

LiveAdmins is the company that developed live chat and online visitor experience software WebGreeter. More Information...

Cugic

Cugic 31

(2)

Cugic is a renowned brand when it comes to chat software integration. Now also offering video calls. More Information...

Chat Outsource

Chat Outsource 29

(1)

Hire Professional Chat Agents for Better Chat Support & More Qualified Leads. More Information...

Qanta.ai

Qanta.ai 27

(0)

Chatbot designed for mortgage taking user engagement, in the US and UK. Proprietary technology. More Information...

ChatrHub

ChatrHub 26

(0)

Chatr is an artificially intelligent live chat and text software. More Information...

GetInChat

GetInChat 26

(0)

GetInChat enables live chat conversation between you and visitors of your site. Impress customers and increase their loyalty, before they leave your site. More Information...

Nice Chat

Nice Chat 25

(0)

eCommerce oriented online chat solution with numerous chat features, visitor tracking, analytics, team management, and more. More Information...

AsisteClick

AsisteClick 24

(0)

A collaborative customer support platform. Chat with customers from your website, eMail, Twitter, Facebook Page and Facebook Messenger. More Information...

Freshdesk

Freshdesk 90

(832)

Freshdesk is a cloud based customer support software. More Information...

Uservoice

Uservoice 83

(41)

Uservoice is helpdesk software designed for your growing business that keeps the most important thing in mind - your customers’ experience More Information...

SnatchBot

SnatchBot 76

(6)

SnatchBot ‘s platform allows companies to create chabots for free with no coding skills. Omni-channel oriented, SnatchBot’s tools support the entire lifecycle of a bot. More Information...

MessageBird

MessageBird 75

(5)

MessageBird is a cloud communications platform that connects +15k enterprises to their global customers via the fastest, most reliable SMS, Voice & Chat APIs in the world. More Information...

ClickDesk

ClickDesk 74

(18)

ClickDesk is a live chat and real-time helpdesk solution. More Information...

Smartsupp

Smartsupp 74

(0)

Smartsupp is a free live chat with visitor recording. Your customers are on your website right now. Chat with them and see what they do. More Information...

REVE Chat

REVE Chat 73

(6)

REVE Chat is a multi-channel cloud based live chat platform that enables online businesses to engage with their website visitors in real-time. More Information...

Conversation.one

Conversation.one 67

(11)

Conversation.one is a develop-once-deploy-anywhere platform that builds conversational apps; Alexa skills, chatbots, Google Home actions & intelligent assistants in minutes. More Information...

BotMakers

BotMakers 60

(1)

BotMakers is a marketplace, connecting companies that need bots with software development agencies to create great AI chatbots for Facebook Messenger and other messaging platforms. More Information...

Free Call

Free Call 57

(1)

With Free Call, your visitors can phone or message you in a click. It’s a great way to boost your service, sales and more, and keep customers happy. More Information...

Freshchat

Freshchat 56

(0)

Freshchat is a live chat product exclusively for small teams. It helps businesses to do one thing and do it really well — convert website visitors into customers. More Information...

VICIdial

VICIdial 51

(2)

VICIdial is a contact center solution with predictive dialer with inbound, outbound, and blended phone call handling, as well as inbound email and customer website chat. More Information...

Interakt

Interakt 49

(3)

Interakt makes customer engagement easy. Engage and convert all your online site visitors and users via Email, Notifications, Live-Chat, helpdesk and knowledgebase. More Information...

Pypestream

Pypestream 45

(1)

Digitally transform and automate customer experience using AI, resulting in cost reduction, accelerated customer acquisition, and improved customer satisfaction and loyalty. More Information...

Kapture CRM

Kapture CRM 42

(0)

Kapture CRM software is a fully customizable mobile CRM app which transforms your business workflow into automation. We also provide a 30-day free trial of CRM Software. More Information...

Venew

Venew 35

(0)

Automatically, without an operator, around the clock and seven days a week, Venew converts virtual visitors on your website into real customers. More Information...

Snapsolv

Snapsolv 31

(0)

Omni-channel messaging for customer support. More Information...

Synthetix

Synthetix 29

(0)

A complete suite of attractive, integrated customer contact tools incl. Virtual Agents, Dynamic FAQs, Live Chat, Agent Knowledge-base, Email Management & Intelligent Web forms More Information...

appVuze

appVuze 28

(1)

Help desk software that helps mobile app users stay productive. appVuze is designed to minimize frustration - for both the help desk agent and the mobile app user. More Information...

Helpsumo

Helpsumo 27

(0)

Helpsumo is an fast, elegant and trusted online based help desk software that provides professional support to your products and services More Information...

Wisdom

Wisdom 26

(0)

Wisdom is the most accurate live website session recorder available. Wisdom reconstructs a virtual desktop screen for every visitor to capture the true visitor experience. More Information...

SnatchApp

SnatchApp 23

(0)

SnatchApp is a full-feature messaging app available across almost any platform allowing people and businesses, to share end-to-end encrypted messages, calls, photos etc. More Information...

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