Customer chat software solutions help to improve customer support by enabling real-time discussions and support via live chat on the company website. As a result, your business will save both time and money spent on customer support. On the other hand, customers will benefit from easily accessible, round-the-clock support, as well as having a text transcript to reference in the future when needed.
Common features include the ability to chat with multiple visitors, video chatting, viewing remote screens and mouse movements, file sharing, and feedback analysis.
In this free customer chat software buyers guide, we’ll take a data-driven look at the vendor landscape and the most popular products available on the market. You will learn about the types of solutions available, how to choose between them, and the benefits of each type.
In the FREE Customer Chat software buyer guide you’ll find: