"ProProfs Chat is a go-to solution that allows online businesses to engage in open communication with their website visitors."
ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets, improve customer response time and satisfaction, and ultimately increase sales and ROI.
The tool is most suitable for personalizing the shopping experience of your customers by displaying them right offers and providing them help wherever needed, which will help you to strengthen sales.
Furthermore, this chatting platform allows the support executives to send proactive chat invitations to the website visitors and guide them through the sales process.
Regional Restrictions: United States
Product recommendations, vendor rankings, market overview and tips on how to select Customer Chat software for business. Published in May 2019.
Products in this category aim to improve customer support by providing immediate help to customers via live chat on the company website. A win-win for both parties, the software allows customers to multitask while waiting for a response, while also letting ...FREE DOWNLOAD Customer-Chat-Software-Buyer-Guide-2018.pdf
ProProfs Chat can be integrated with numerous other apps. Here is a list of the applications that integrate seamlessly with it:
CRM tools: Salesforce, Highrise, Zoho, Sugar CRM, Infusionsoft, FogBugz, MS Dynamics 365 and Nutshell.
CMS tools: DotNetNuke, Drupal, WordPress Joomla, Light CMS, Kentico and WHMCS
e-commerce tools: 3dCart, Magento, Shopify, Volusion, Xcart, Zencart, Big commerce, core commerce, Prestashop, Opencart, SparkPay, csCart and oscommerce.
email marketing tools: Mailchimp, iContact, Active campaign and Get response.
Help Desk tools: Zendesk, Desk.com
Social media tools: Facebook
ProProfs Chat's potential goes beyond measures. As it is a customer support tool, it can be used in tandem with sales tool and other customer support tools.
ProProfs Chat is a web based tool. However, it does have desktop and mobile apps for iOS, Windows and Android.
ProProfs Chat can be used for interacting with visitors, monitoring onsite behavior, capturing leads and offer customer support to existing customers.
ProProfs Chat is a tool to increase visitor engagement for any business. Whether it is an ecommerce website or a service provider. The benefits of ProProfs Chat can be reaped by any online business. It is responsible to offer a platform where a business can reach out to visitors, monitor their behavior, generate leads and much more.