WebsiteAlive is a robust and flexible online communications provider that aims to create a better customer experience for every visitor that users have on their website. They provide a secure online chat platform in the form of AliveChat, which is what this review will mostly focus on. This software product has the ability to monitor multiple statistics of what the chat agent has done, and it can be easily integrated to a user’s website.
WebsiteAlive’s chat box can pop up by programming multiple triggers. For example, users can set the popups to trigger depending on which page the customer is currently on, or if they have done certain actions. The online chat messages may also be routed to specific departments as well, to ensure all information and questions are properly guided to the right channels.
Immediately after registering an account and logging in as an administrator, users are taken to the dashboard. The dashboard itself is very straightforward and easy to use, so there is no need for a tutorial as a little bit of exploring already yields quite a lot for new users. Take note when logging in, users are able to do so as either an administrator or an operator. If a user were an administrator, they would not be able to chat with the customers and they would need to transfer to the operator profile.
When implementing the solution on the company website, users just need to copy the installation code to embed it to the user’s domain. The software also works on any browser and device, so there is no worry about customer-device compatibility. Both users and customers are able to make use of it while on the go, and also while in the office, using either a Mac OS, Windows OS, or any other device that is able to access the internet.
AliveChat also values security when customers are chatting with the users. The software gives a hundred percent guarantee concerning the chat transcripts. Moreover, it guards personal information through firewalls, SSL encryption, as well as access control technology. The software optimizes information security in order to assure the users and the customers that whatever is said between the customer and the company will stay between them. Furthermore, any information or credentials the customer might input using the chat window or any other widget available will not reach external parties.
The software is fully customizable. Users are able to modify and personalize chat buttons, surveys, chat windows, and proactive chat sessions. Users are also able to use canned responses when talking to customers, ensuring that the more frequently asked questions are easily addressed. Certain actions may also trigger different popups, and the user is in control of what it does depending on what action is taken. For example, if a customer has $30 worth of products in the shopping cart, and the company has an ongoing promo, and people who purchase $30 worth of products only have to pay $27.50 and will also get free shipping. If this happens, AliveChat is able to send this information to the customer via a popup.
The software is also comprehensive when gathering data. It can monitor statistics and information about the customer and the handling agent, therefore it can be used to power analysis insights that may help provide better service in the future. WebsiteAlive also provides good customer service for all its users, so in case of any emergencies, users are assured they get to receive quick and efficient responses regarding their concerns.
The greatest thing WebsiteAlive’s AliveChat has going for it is its simplicity. It is easy to use, easy to register, and easy to set up. On top of it not being a burden to both the users and their customers, it is also robust in the way that it can be programmed to handle different situations depending on what actions the customer has taken while viewing the website.
Security is also something WebsiteAlive focused on in the chat software. Its devs have made sure customers’ information and data are safe and only relevant parties are able to access them. WebsiteAlive also does not fall short in customer service as it gives immediate and effective feedback for any troubles users might encounter while using the software.
WebsiteAlive has three pricing plans for AliveChat so users are able to scale their pricing plan with the needs of their company. For the first plan, it is simply called AliveChat, which costs $30 per month. Subscribers of this plan are given one operator license and an unlimited number of chats for them to perform. With this plan, the visitor window customizing and rebranding, as well as the live chat and visitor monitoring features, are already available. Auto-triggered popups are ready to be programmed, and surveys and proactive reporting are part of the bundle. For every additional operator license, it will cost an additional $20 per month.
The next payment plan is AliveChat Plus, which comes in at $50 per month. It also only comes with one operator license so each additional license would cost $40 per month. AliveChat Plus comes with all the features that are available to the first plan and with additional features available. AliveChat Plus has a full reporting suite as well as admin rights for operators. Screen sharing is also available for subscribers of this plan as well as the ability to record visitor traffic.
The last payment plan is called Enterprise and interested users will need to contact WebsiteAlive to ask for a customized quote. This option is for those users who have special requirements or need to have additional options available. The features of this bundle include one-on-one consultation, integration with business operations, customized solutions, unique marketing campaigns, and specialized support.
The number of operator licenses determines how many operators can be online to handle customers at one time. AliveChat can cater to as many operator accounts as needed, but the number that is allowed to be online at the same time is limited to the number of licenses. All subscribers to pricing plans are able to contact support via phone, chat, or email. The WebsiteAlive team is available Monday-Friday, 8 a.m.-5 p.m. Central Standard Time. For emergency issues, they also have support to cover holidays and off hours. Payment is billed month-to-month. However, for annual payments, the company offers a 10% discount for one-year prepayment.
Overall, WebsiteAlive’s AliveChat is a powerful online chat software that gives users what they need—a way to give a more personal touch to their customer service, and a way to assist the customer that is both personal and secure. With WebsiteAlive’s AliveChat, companies will no longer need to worry about customers leaving their website because they couldn’t find the information they were looking for. As long as chat agents are on standby to take the concerns of the site visitors, users will be able to cater to their questions easily by making use of this software. It’s certainly a product that’s worth considering.