Best Customer Engagement Software in 2018

To build a strong relationship with customers, businesses need to engage them on multiple communication channels and keep the conversation going. Customer engagement software makes the job easy for SMEs by providing them tools for social media monitoring, email marketing, content marketing, customer data collection and analysis. In the end, this helps businesses personalize their marketing communications and improve the quality of customer service. 


Falcon.io

Falcon.io 87

(181)

Social media monitoring, engagement, publishing, analytics & customer experience management. All on one unified, easy-to-use platform. More Information...

GetSiteControl

GetSiteControl 78

(5)

GetSiteControl is a set of tools for website visitor engagement - lead forms, contact forms, surveys, live chats, promo popups and floating bars, 'follow' and 'share' tools. More Information...

MavSocial

MavSocial 88

(36)

MavSocial is a social media visual content management & advertising platform for brands and agencies More Information...

Promoter.io

Promoter.io 84

(23)

Promoter.io is a customer engagement and feedback software, designed to improve customer loyalty. It helps SMBs do "Net Promoter" the right way and get the best results. More Information...

Natero

Natero 70

(28)

Natero is a Customer Success platform that helps SaaS businesses reduce churn, increase adoption, and maximize customer lifetime value. More Information...

Salesmachine

Salesmachine 70

(12)

A realtime user scoring platform. You can score your customers and generate automatic tasks, emails & notifications to increase your conversion rate and reduce your churn! More Information...

Satismeter

Satismeter 69

(4)

Satismeter is an in-app customer feedback service that collects NPS data based on specific usage patterns. More Information...

Amity

Amity 64

(0)

From chaos to customer success, Amity's Customer Success Software helps you understand which customers need your attention and why. More Information...

PushAlert

PushAlert 60

(0)

PushAlert is a user engagement and retention platform which uses web push to target users with real-time notifications for higher engagement and lead conversions. More Information...

CraftAR

CraftAR 59

(0)

Create your own amazing Augmented Reality and Image Recognition branded apps with CraftAR a) Development b) Dashboard c) External Integrations d) Third-Party Plugins/Add-Ons More Information...

Interakt

Interakt 52

(3)

Interakt makes customer engagement easy. Engage and convert all your online site visitors and users via Email, Notifications, Live-Chat, helpdesk and knowledgebase. More Information...

Pypestream

Pypestream 47

(0)

Digitally transform and automate customer experience using AI, resulting in cost reduction, accelerated customer acquisition, and improved customer satisfaction and loyalty. More Information...

Relay

Relay 41

(0)

Relay is a new kind of communication channel for businesses to connect easily and efficiently with their customers over a secure, private channel to get stuff done More Information...

Waypoint Group

Waypoint Group 37

(0)

Waypoint Group offers Customer Engagement and Customer Feedback platform, as well as custom tailored B2B action plans. More Information...

ZyloTech

ZyloTech 33

(0)

We offer a customer analytics platform for omni-channel marketers. It uses A.I. and machine learning to solve data quality issues and analyze customer data. More Information...

Memeni

Memeni 29

(0)

Memeni is a customer engagement platform that connects community with user's website and social media channels. More Information...

DailyStory

DailyStory 29

(0)

DailyStory is a platform for small businesses to better understand where, how and when they acquired new customers. More Information...

Spinify Leaderboards

Spinify Leaderboards 29

(0)

Leaderboards engage and motivate staff to do more of the business metrics and KPI's that deliver company results. Transparent performance tracking enhances company culture. More Information...

Promoto

Promoto 25

(0)

Promoto is a B2B Brand Advocate Marketing SaaS solution with a mission to convert your customers into brand advocates. More Information...

LiveChat

LiveChat 92

(1)

LiveChat is a premium live chat and help desk application, which allows real-time communication with website visitors. More Information...

ActiveCampaign

ActiveCampaign 90

(398)

ActiveCampaign is a powerful and easy-to-use marketing automation, email marketing, and sales/CRM automation platform. More Information...

Zoho SalesIQ

Zoho SalesIQ 89

(31)

Convert your website visitors into happy paying customers. Increase the ROI on your content, SEO, Adwords and email marketing efforts. More Information...

ServiceTrade

ServiceTrade 88

(24)

ServiceTrade provides customer service applications to commercial service contractors. Our mobile and web application enables an amazing customer experience. More Information...

SurveyMonkey

SurveyMonkey 86

(9283)

SurveyMonkey is an online survey creation platform. More Information...

Enplug

Enplug 85

(22)

Enplug is the #1 open software for digital displays. Connect our powerful media player to any HD screen to manage a variety of content from our secure App Market. More Information...

FullContact

FullContact 84

(29)

FullContact is a unified cloud-based address book that syncs contacts across multiple devices and accounts. The app is currently available for web, iOS, Android, and Chrome. More Information...

Lithium

Lithium 83

(0)

Lithium Social Media Management is an integrated platform which combines powerful publishing and response feature sets. More Information...

Audiense

Audiense 83

(44)

Audiense is a social marketing platform that enables marketers to conduct efficient social media campaigns. More Information...

Velaro

Velaro 82

(16)

Velaro is enterprise live chat and messaging that drives agent excellence and customer satisfaction. Get real-time feedback, find coachable moments – and improve constantly. More Information...

PushEngage

PushEngage 74

(2)

Send targeted Web Push Notifications to your user & drive more revenue. PushEngage allows you to send abandon cart, drip, alert notifications on desktop & mobile without app. More Information...

amoCRM

amoCRM 74

(7)

amoCRM supercharges small teams by delivering powerful tools in an easy to love interface. Effortlessly manage contacts, organize tasks, and automate sales flows & more. More Information...

Freshsales

Freshsales 74

(0)

Freshsales is a single solution CRM designed for high-growth, high-velocity sales teams with integrated phone & email, user behaviour tracking & lead scoring on one platform. More Information...

Smartsupp

Smartsupp 74

(0)

Smartsupp is a free live chat with visitor recording. Your customers are on your website right now. Chat with them and see what they do. More Information...

Demio

Demio 73

(0)

A smart webinar platform on a simple mission. Use Demio to engage, communicate, and build relationships with your prospects and customers. More Information...

Chat.io

Chat.io 72

(7)

Chat.io is a multichannel communication platform that makes it easy for businesses to talk to the visitors of their websites and convert them into customers, from anywhere. More Information...

Tagove

Tagove 69

(0)

Next generation customer support software provide live video chat, video conference, voice call, text chat with co browsing and screen sharing feature within your website. More Information...

Freshchat

Freshchat 63

(4)

Freshchat is a live chat product exclusively for small teams. It helps businesses to do one thing and do it really well — convert website visitors into customers. More Information...

Salonized

Salonized 61

(0)

Salonized salon software: the number one online assistent for complete control over your business More Information...

Applozic

Applozic 59

(0)

Applozic provides Cloud Based Custom Messaging platform for end-to-end communication in Mobile and Web Apps. A simple analogy is we are "White Label WhatsApp" for Enterprises More Information...

Userlane

Userlane 59

(2)

Our interactive guides allow users to immediately operate any software without learning. Great UX during onboarding and staff training. More Information...

Free Call

Free Call 57

(1)

With Free Call, your visitors can phone or message you in a click. It’s a great way to boost your service, sales and more, and keep customers happy. More Information...

Bookafy

Bookafy 55

(4)

Manage and automate scheduling for phone calls, meeting and appointments. More Information...

Apizee

Apizee 54

(7)

Apizee delivers a WebRTC-based development platform and integrated SaaS solutions for customer engagement and real-time visual assistance on web and mobile devices. More Information...

Retently NPS

Retently NPS 53

(1)

Retently is a customer success platform for subscription businesses. More Information...

SalezShark

SalezShark 52

(6)

SalesShark CRM is a platform allows sales professionals to effectively interact with their customers and drive engagement. More Information...

VICIdial

VICIdial 49

(1)

VICIdial is a contact center solution with predictive dialer with inbound, outbound, and blended phone call handling, as well as inbound email and customer website chat. More Information...

Wantoo

Wantoo 46

(0)

Wantoo is a simple, powerful cloud-based platform that makes it easy to listen, analyze, and act on feedback from your team, your customers or anyone else. Set up in seconds. More Information...

Ambassify

Ambassify 43

(2)

Manage and direct online word of mouth and maximize its effect. Create a stable, vibrant community of advocates who will act as your fervent evangelists to drive growth. More Information...

Saleswah

Saleswah 42

(0)

Saleswah CRM enables sales, marketing, and service teams to work in concert to nurture business relationships. Works best for selling products and services to other businesses. More Information...

New/Mode

New/Mode 37

(0)

The world's most advanced campaign engagement tools, at a price your advocacy cause can afford. Empower your supporters, shape public decisions and win your campaigns. More Information...

OpenBack

OpenBack 36

(0)

OpenBack enables apps to access hundreds of user data points and machine learning to deliver notifications at the best moment for each user. More Information...

Zonka Feedback

Zonka Feedback 36

(0)

Zonka is a complete feedback Management & Survey Platform. It captures feedbacks from multiple channels; on premises and the Web, email, and SMS. It is also available offline and via tablets & smartphones. More Information...

SkillPatron

SkillPatron 33

(0)

SkillPatron is an exclusive business-creation community tackling African unemployment by connecting talented yet unemployed young Africans to opportunities More Information...

Custify

Custify 31

(0)

We provide a Customer Success Solution tailored for SaaS businesses. More Information...

Snapsolv

Snapsolv 31

(0)

Omni-channel messaging for customer support. More Information...

Cugic

Cugic 30

(2)

Cugic is a renowned brand when it comes to chat software integration. Now also offering video calls. More Information...

Coztel

Coztel 28

(0)

World's leading Cloud based call center software company for every size of business sizes. More Information...

Synthetix

Synthetix 28

(0)

A complete suite of attractive, integrated customer contact tools incl. Virtual Agents, Dynamic FAQs, Live Chat, Agent Knowledge-base, Email Management & Intelligent Web forms More Information...

Contactous

Contactous 27

(0)

Contactous captures accurate contact data​ from business cards, makes it accessible ​across the organization and transfers it to ​Salesforce, Zoho and and Microsoft 365 CRM More Information...

Abhisi

Abhisi 27

(0)

Abhisi lets your team provide timely and professional support on all the contact channels your customers prefer to use. More Information...

OPINIA Census

OPINIA Census 26

(0)

OPINIA Census is a responsive, real-time feedback & opinion crowd-sourcing tool helping organizations or individual to gather, evaluate & understand data with its powerful analytics. More Information...

AccountJoy

AccountJoy 24

(0)

Execute effective advertising campaigns to exactly the accounts you want to target. More Information...

AsisteClick

AsisteClick 24

(0)

A collaborative customer support platform. Chat with customers from your website, eMail, Twitter, Facebook Page and Facebook Messenger. More Information...

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