Best Customer Engagement Software 2017

To build a strong relationship with customers, businesses need to engage them on multiple communication channels and keep the conversation going. Customer engagement software makes the job easy for SMEs by providing them tools for social media monitoring, email marketing, content marketing, customer data collection and analysis. In the end, this helps businesses personalize their marketing communications and improve the quality of customer service. 


Falcon.io

Falcon.io 89

(169)

Social media monitoring, engagement, publishing, analytics & customer experience management. All on one unified, easy-to-use platform. More Information...

GetSiteControl

GetSiteControl 76

(3)

GetSiteControl is a set of tools for website visitor engagement - lead forms, contact forms, surveys, live chats, promo popups and floating bars, 'follow' and 'share' tools. More Information...

Natero

Natero 71

(25)

Natero is a Customer Success platform that helps SaaS businesses reduce churn, increase adoption, and maximize customer lifetime value. More Information...

Referral Rock Software

Referral Rock Software 64

(0)

Referral Rock provides online referral marketing automation software to help any business get more customers using the power of their own network. More Information...

Amity

Amity 63

(0)

From chaos to customer success, Amity's Customer Success Software helps you understand which customers need your attention and why. More Information...

PushAlert

PushAlert 59

(0)

PushAlert is a user engagement and retention platform which uses web push to target users with real-time notifications for higher engagement and lead conversions. More Information...


trial/premium
Interakt

Interakt 57

(3)

Interakt makes customer engagement easy. Engage and convert all your online site visitors and users via Email, Notifications, Live-Chat, helpdesk and knowledgebase. More Information...

Relay

Relay 42

(0)

Relay is a new kind of communication channel for businesses to connect easily and efficiently with their customers over a secure, private channel to get stuff done More Information...

Waypoint Group

Waypoint Group 35

(0)

Waypoint Group offers Customer Engagement and Customer Feedback platform, as well as custom tailored B2B action plans. More Information...

Memeni

Memeni 33

(0)

Memeni is a customer engagement platform that connects community with user's website and social media channels. More Information...

Spinify Lively Leaderboards

Spinify Lively Leaderboards 31

(0)

Leaderboards engage and motivate staff to do more of the business metrics and KPI's that deliver company results. Transparent performance tracking enhances company culture. More Information...


trial/premium
crozdesk discount
ZyloTech

ZyloTech 29

(0)

We offer a customer analytics platform for omni-channel marketers. It uses A.I. and machine learning to solve data quality issues and analyze customer data. More Information...

DailyStory

DailyStory 28

(0)

DailyStory is a platform for small businesses to better understand where, how and when they acquired new customers. More Information...

Promoto

Promoto 25

(0)

Promoto is a B2B Brand Advocate Marketing SaaS solution with a mission to convert your customers into brand advocates. More Information...


trial/premium
LiveChat

LiveChat 93

(1)

LiveChat is a premium live chat and help desk application, which allows real-time communication with website visitors. More Information...

ActiveCampaign

ActiveCampaign 91

(337)

ActiveCampaign is a powerful and easy-to-use marketing automation, email marketing, and sales/CRM automation platform. More Information...

ServiceTrade

ServiceTrade 89

(19)

ServiceTrade provides customer service applications to commercial service contractors. Our mobile and web application enables an amazing customer experience. More Information...

Enplug

Enplug 86

(22)

Enplug is the #1 open software for digital displays. Connect our powerful media player to any HD screen to manage a variety of content from our secure App Market. More Information...

Zoho SalesIQ

Zoho SalesIQ 86

(38)

Convert your website visitors into happy paying customers. Increase the ROI on your content, SEO, Adwords and email marketing efforts. More Information...

FullContact

FullContact 85

(31)

FullContact is a unified cloud-based address book that syncs contacts across multiple devices and accounts. The app is currently available for web, iOS, Android, and Chrome. More Information...

Audiense

Audiense 83

(42)

Audiense is a social marketing platform that enables marketers to conduct efficient social media campaigns. More Information...

Velaro

Velaro 83

(16)

Velaro is enterprise live chat and messaging that drives agent excellence and customer satisfaction. Get real-time feedback, find coachable moments – and improve constantly. More Information...

Lithium

Lithium 81

(42)

Lithium Social Media Management is an integrated platform which combines powerful publishing and response feature sets. More Information...

Smartsupp

Smartsupp 77

(0)

Smartsupp is a free live chat with visitor recording. Your customers are on your website right now. Chat with them and see what they do. More Information...

Chat.io

Chat.io 76

(9)

Chat.io is a multichannel communication platform that makes it easy for businesses to talk to the visitors of their websites and convert them into customers, from anywhere. More Information...

Freshsales

Freshsales 74

(3)

Freshsales is a single solution CRM designed for high-growth, high-velocity sales teams with integrated phone & email, user behaviour tracking & lead scoring on one platform. More Information...

Demio

Demio 73

(0)

A smart webinar platform on a simple mission. Use Demio to engage, communicate, and build relationships with your prospects and customers. More Information...

amoCRM

amoCRM 71

(0)

amoCRM supercharges small teams by delivering powerful tools in an easy to love interface. Effortlessly manage contacts, organize tasks, and automate sales flows & more. More Information...

Tagove

Tagove 69

(0)

Next generation customer support software provide live video chat, video conference, voice call, text chat with co browsing and screen sharing feature within your website. More Information...

Salonized

Salonized 64

(0)

Salonized salon software: the number one online assistent for complete control over your business More Information...

Free Call

Free Call 62

(1)

With Free Call, your visitors can phone or message you in a click. It’s a great way to boost your service, sales and more, and keep customers happy. More Information...

Freshchat

Freshchat 61

(3)

Freshchat is a live chat product exclusively for small teams. It helps businesses to do one thing and do it really well — convert website visitors into customers. More Information...

Userlane

Userlane 60

(1)

Our interactive guides allow users to immediately operate any software without learning. Great UX during onboarding and staff training. More Information...

Applozic

Applozic 58

(0)

Applozic provides Cloud Based Custom Messaging platform for end-to-end communication in Mobile and Web Apps. A simple analogy is we are "White Label WhatsApp" for Enterprises More Information...

VICIdial

VICIdial 54

(0)

VICIdial is a contact center solution with predictive dialer with inbound, outbound, and blended phone call handling, as well as inbound email and customer website chat. More Information...

Wantoo

Wantoo 53

(0)

Wantoo is a simple, powerful cloud-based platform that makes it easy to listen, analyze, and act on feedback from your team, your customers or anyone else. Set up in seconds. More Information...

SalezShark

SalezShark 47

(5)

SalesShark CRM is a platform allows sales professionals to effectively interact with their customers and drive engagement. More Information...

Zonka Feedback

Zonka Feedback 44

(0)

Zonka is a complete feedback Management & Survey Platform. It captures feedbacks from multiple channels; on premises and the Web, email, and SMS. It is also available offline and via tablets & smartphones. More Information...

Saleswah

Saleswah 42

(0)

Saleswah CRM enables sales, marketing, and service teams to work in concert to nurture business relationships. Works best for selling products and services to other businesses. More Information...

OpenBack Smart Notifications

OpenBack Smart Notifications 38

(0)

OpenBack enables apps to access hundreds of user data points and machine learning to deliver notifications at the best moment for each user. More Information...

SkillPatron

SkillPatron 37

(0)

SkillPatron is an exclusive business-creation community tackling African unemployment by connecting talented yet unemployed young Africans to opportunities More Information...

New/Mode

New/Mode 37

(0)

The world's most advanced campaign engagement tools, at a price your advocacy cause can afford. Empower your supporters, shape public decisions and win your campaigns. More Information...

Synthetix

Synthetix 31

(0)

A complete suite of attractive, integrated customer contact tools incl. Virtual Agents, Dynamic FAQs, Live Chat, Agent Knowledge-base, Email Management & Intelligent Web forms More Information...

Cugic

Cugic 30

(1)

Cugic is a renowned brand when it comes to chat software integration. Now also offering video calls. More Information...

Contactous

Contactous 30

(0)

Contactous captures accurate contact data​ from business cards, makes it accessible ​across the organization and transfers it to ​Salesforce, Zoho and and Microsoft 365 CRM More Information...

Abhisi

Abhisi 26

(0)

Abhisi lets your team provide timely and professional support on all the contact channels your customers prefer to use. More Information...

Coztel

Coztel 23

(0)

World's leading Cloud based call center software company for every size of business sizes. More Information...

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