Best Customer Experience Software 2017

Customer experience is how customers perceive a brand based on their past interactions with the company. These could be direct or indirect interactions at any point in the customer lifecycle. Software products for improving customer experience work in many ways, with different products focusing on different aspects of customer experience. For instance, one product could help create a guided tour for the first-time visitors to your website, making it easy for the visitors to understand what you offer and your specialties. Other important features include live chat, social media support, self service, and mobile support. 


Falcon.io

Falcon.io 89

(136)

Social media monitoring, engagement, publishing, analytics & customer experience management. All on one unified, easy-to-use platform. More Information...

CloudCherry

CloudCherry 48

(0)

Listen To Your Customers Anytime Anywhere. The only customer experience platform with 17+ VOC channel. Highly Customization and effective Dashboard. More Information...

Salesbox

Salesbox 77

(11)

Salesbox, the #1 predictive CRM for mobile & successful teams. Collaborate with colleagues, get agile sales processes that give accurate forecasts and get the #1 pipeline view More Information...

Smartsupp

Smartsupp 78

(0)

Smartsupp is a free live chat with visitor recording. Your customers are on your website right now. Chat with them and see what they do. More Information...

Wantoo

Wantoo 45

(0)

Wantoo is a simple, powerful cloud-based platform that makes it easy to listen, analyze, and act on feedback from your team, your customers or anyone else. Set up in seconds. More Information...

Relay

Relay 33

(0)

Relay is a new kind of communication channel for businesses to connect easily and efficiently with their customers over a secure, private channel to get stuff done More Information...

Lodgify

Lodgify 74

(0)

Lodgify’s innovative software empowers vacation rental owners to create their own mobile-ready website with a booking engine, manage reservations and sync external calendars. More Information...

SurveyLegend

SurveyLegend 79

(103)

SurveyLegend is the next generation of surveys - engaging, platform-independent & beautiful. We empower companies, large & small & individuals, to create amazing surveys. More Information...

Freshchat

Freshchat 61

(0)

Freshchat is a live chat product exclusively for small teams. It helps businesses to do one thing and do it really well — convert website visitors into customers. More Information...

Userlane

Userlane 57

(0)

Our interactive guides allow users to immediately operate any software without learning. Great UX during onboarding and staff training. More Information...

Emolytics

Emolytics 58

(1)

Emolytics measures customer experience through the prism of emotion, scientifically, helping businesses make informed decisions impacting results. More Information...

Synthetix

Synthetix 37

(0)

A complete suite of attractive, integrated customer contact tools incl. Virtual Agents, Dynamic FAQs, Live Chat, Agent Knowledge-base, Email Management & Intelligent Web forms More Information...

Amity

Amity 58

(0)

From chaos to customer success, Amity's Customer Success Software helps you understand which customers need your attention and why. More Information...

Chat.io

Chat.io 51

(0)

Chat.io is a multichannel communication platform that makes it easy for businesses to talk to the visitors of their websites and convert them into customers, from anywhere. More Information...

99tests

99tests 53

(1)

99tests provides a testing market place to get 100 Bugs in 3 Days using Crowd of 50 Testers. More Information...

Velaro

Velaro 83

(16)

Velaro is enterprise live chat and messaging that drives agent excellence and customer satisfaction. Get real-time feedback, find coachable moments – and improve constantly. More Information...

Mopinion

Mopinion 54

(0)

Improve the performance, user experience, and increase online sales of your website and mobile apps by collecting, analyzing, and managing online customer feedback. More Information...

Wisdom

Wisdom 23

(0)

Wisdom is the most accurate live website session recorder available. Wisdom reconstructs a virtual desktop screen for every visitor to capture the true visitor experience. More Information...

Natero

Natero 69

(25)

Natero is a Customer Success platform that helps SaaS businesses reduce churn, increase adoption, and maximize customer lifetime value. More Information...

Quantum Metric

Quantum Metric 24

(0)

Quantum Metric simplifies discovery of digital customer struggle, helping enterprises identify and prioritize customer experience improvements. More Information...

Zonka Feedback

Zonka Feedback 44

(0)

Zonka is a complete feedback Management & Survey Platform. It captures feedbacks from multiple channels; on premises and the Web, email, and SMS. It is also available offline and via tablets & smartphones. More Information...

Statapile

Statapile 8

(0)

StataPile is an artificial intelligence platform designed to improve your sales and service. Drive sales and service performance by analyzing every customer interaction. More Information...

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