Best Customer Service Software in 2018

Not all companies require a complete overhaul of their customer service. Simple changes like sending automated acknowledgement emails or creating a knowledge base for self service can go a long way to wow the customers. You need to compare and choose the right solution for you. In general, customer service software helps keep track of customer requests, automate certain customer support tasks, generate reports, route the right request to the right person, collate customer information in one place and prioritize customer requests. Some products are specifically designed to manage customer interactions on social media platforms, while others come with advanced features, such as, the ability to schedule emergency services and integrate with other programs. 


Livestorm

Livestorm 86

(20)

Livestorm is an all-in-one web-based webinar solution. We help companies scale their product demonstration and customer training. More Information...

Really Simple Systems

Really Simple Systems 81

(14)

Designed specifically for small and medium sized business, Really Simple Systems is an easy to use online CRM for sales, support and marketing. More Information...

bpm'online service

bpm'online service 74

(2)

Intelligent service management platform to accelerate service delivery and customer delight. More Information...

BugReplay

BugReplay 38

(0)

BugReplay records your browser screen, network traffic, JavaScript log & environmental data, reproducing everything a developer needs to diagnose & fix web application bugs. More Information...

DailyStory

DailyStory 26

(0)

DailyStory is a marketing attribution platform for small businesses to better understand where, how and when they acquired new customers. More Information...

Gainsight

Gainsight 84

(158)

Gainsight is a customer service and customer intelligence web-based software. More Information...

HelpWire

HelpWire 78

(103)

HelpWire is a unique remote support solution allows diagnosing and maintaining USB and COM port devices remotely. More Information...

Qubit

Qubit 74

(0)

Qubit is online digital experience and customer personalization platform. More Information...

Smartsupp

Smartsupp 74

(0)

Smartsupp is a free live chat with visitor recording. Your customers are on your website right now. Chat with them and see what they do. More Information...

MaestroQA

MaestroQA 66

(0)

Maestro is customer service quality assurance software. More Information...

Toky

Toky 66

(2)

Receive calls from your website, social profiles and regular phones, all in one place. More Information...

AyaNova

AyaNova 32

(0)

Manage your dispatching, preventive maintenance, scheduling, customer and equipment service history with AyaNova's LAN and/or remote access service mgmt software More Information...

Snapsolv

Snapsolv 31

(0)

Omni-channel messaging for customer support. More Information...

Synthetix

Synthetix 29

(0)

A complete suite of attractive, integrated customer contact tools incl. Virtual Agents, Dynamic FAQs, Live Chat, Agent Knowledge-base, Email Management & Intelligent Web forms More Information...

LiveChat

LiveChat 92

(1)

LiveChat is a premium live chat and help desk application, which allows real-time communication with website visitors. More Information...

Help Scout

Help Scout 90

(0)

Help Scout is a cloud-based help desk platform, used by small businesses or small teams in bigger companies to manage customer relationships. More Information...

Zoho SalesIQ

Zoho SalesIQ 90

(39)

Convert your website visitors into happy paying customers. Increase the ROI on your content, SEO, Adwords and email marketing efforts. More Information...

Freshdesk

Freshdesk 90

(832)

Freshdesk is a cloud based customer support software. More Information...

ServiceTrade

ServiceTrade 88

(24)

ServiceTrade provides customer service applications to commercial service contractors. Our mobile and web application enables an amazing customer experience. More Information...

Comm100 Live Chat

Comm100 Live Chat 86

(0)

Comm100 Live Chat is an enterprise-grade live support solution that enables businesses to engage their website visitors when they need help most. More Information...

SimplyBook.me

SimplyBook.me 85

(39)

SimplyBook.me offers a simple and extensive online booking system that works for all companies which accept appointments. More Information...

ManageEngine

ManageEngine 84

(121)

ManageEngine ServiceDesk Help Desk and Asset Management Software, allowing its users to manage IT in the most effective way. More Information...

Agorapulse

Agorapulse 82

(6)

Agorapulse allows you to manage Facebook pages, Instagram and Twitter accounts as well as LinkedIn personal profiles and company pages and Google+ company pages. More Information...

Velaro

Velaro 82

(16)

Velaro is enterprise live chat and messaging that drives agent excellence and customer satisfaction. Get real-time feedback, find coachable moments – and improve constantly. More Information...

MindTouch

MindTouch 78

(51)

MindTouch is a customer engagement and product knowledge management platform. More Information...

MessageBird

MessageBird 75

(5)

MessageBird is a cloud communications platform that connects +15k enterprises to their global customers via the fastest, most reliable SMS, Voice & Chat APIs in the world. More Information...

Help On Click

Help On Click 74

(7)

HelpOnClick Live Chat software is a cost-effective solution for SMBs that allows real-time communication with your website visitors. More Information...

Satismeter

Satismeter 73

(9)

Satismeter is an in-app customer feedback service that collects NPS data based on specific usage patterns. More Information...

Contus Dart

Contus Dart 70

(0)

Contus Dart is an on demand delivery tracking app software. The app is destined to make business easier, deliveries smoother & customers happier through real-time information More Information...

Natero

Natero 70

(29)

Natero is a Customer Success platform that helps SaaS businesses reduce churn, increase adoption, and maximize customer lifetime value. More Information...

Sellsy

Sellsy 69

(0)

Sellsy is the all-in-one solution to manage every facet of your sales business. It generates leads, manages payments, preserves customers, and much more. More Information...

CheckMarket

CheckMarket 68

(2)

CheckMarket is a cloud-based survey software solution. We're not just a survey tool. What sets us apart are our enterprise features and wide range of professional services. More Information...

WhosOn

WhosOn 67

(2)

WhosOn is live chat software to track, chat and engage customers. More Information...

BookedIN

BookedIN 65

(3)

Calm your appointment scheduling chaos and get control of your busy day. More Information...

1CRM

1CRM 64

(8)

1CRM enables businesses to create long-lasting customer relationships and experiences with the most intuitive, customizable and cost-effective CRM solution on the market. More Information...

Chat.io

Chat.io 64

(8)

Chat.io is a multichannel communication platform that makes it easy for businesses to talk to the visitors of their websites and convert them into customers, from anywhere. More Information...

Amity

Amity 64

(0)

From chaos to customer success, Amity's Customer Success Software helps you understand which customers need your attention and why. More Information...

Tagove

Tagove 64

(0)

Next generation customer support software provide live video chat, video conference, voice call, text chat with co browsing and screen sharing feature within your website. More Information...

Vision Helpdesk

Vision Helpdesk 63

(2)

Vision Helpdesk offers customer support and IT support ticketing help desk and ITIL / ITSM service desk solution for every size business. More Information...

InContact

InContact 61

(0)

NICE inContact is a SaaS-based call center software based on innovative multi-channel technology. More Information...

Magentrix PRM

Magentrix PRM 58

(0)

Partner Relationship Management (PRM) solution extends Salesforce CRM for channel partners to onboard, register leads, manage opportunities, access resources and training. More Information...

BotEngine

BotEngine 56

(0)

BotEngine is a chatbot platform for building and deploying bots for business More Information...

Engati

Engati 56

(0)

Engati is a chatbot platform to build bots in minutes without programming. Build once and publish across 8 major platforms - FB messenger, kik, telegram, website, etc. More Information...

Freshchat

Freshchat 56

(0)

Freshchat is a live chat product exclusively for small teams. It helps businesses to do one thing and do it really well — convert website visitors into customers. More Information...

Data2CRM.Migration

Data2CRM.Migration 55

(1)

Data2CRM.Migration enables you to migrate data across various CRMs accurately and securely. Modules & Users Mapping, Free Demo & Custom Migration are included. More Information...

Faveo Helpdesk

Faveo Helpdesk 55

(0)

Faveo HELPDESK provides Businesses with an automated Helpdesk system to manage customer support. More Information...

ScreenMeet Support

ScreenMeet Support 53

(7)

Remote support in the cloud. From your browser, see and remote control any device (windows, mac, iOS and Android). More Information...

Coresystems

Coresystems 53

(0)

Coresystems is a field service and customer support management platform. More Information...

FieldEdge

FieldEdge 52

(2)

FieldEdge is a cloud-based Field Service Management and Customer Management software. More Information...

VICIdial

VICIdial 51

(2)

VICIdial is a contact center solution with predictive dialer with inbound, outbound, and blended phone call handling, as well as inbound email and customer website chat. More Information...

Retently NPS

Retently NPS 49

(1)

Retently is a customer success platform for subscription businesses. More Information...

Maxpanda CMMS

Maxpanda CMMS 49

(2)

Maxpanda CMMS is a fully responsive Mobile Maintenance Management software - simple to learn yet powerful use. More Information...

Deskun

Deskun 47

(3)

Deskun is a multichannel helpdesk system inside Gmail. It allows combining various channels such as email, live chat, Facebook, WhatsApp, Twitter, within a single interface More Information...

Pypestream

Pypestream 45

(1)

Digitally transform and automate customer experience using AI, resulting in cost reduction, accelerated customer acquisition, and improved customer satisfaction and loyalty. More Information...

Kapture CRM

Kapture CRM 42

(0)

Kapture CRM software is a fully customizable mobile CRM app which transforms your business workflow into automation. We also provide a 30-day free trial of CRM Software. More Information...

Dialer360

Dialer360 40

(0)

Dialer360 is a top Call Center Solution Provider with full Omni-Channel capabilities. Communicate with your customers using Email, Chat, Voice, Sms and Social Media. More Information...

Quantum Metric

Quantum Metric 39

(0)

Quantum Metric simplifies discovery of digital customer struggle, helping enterprises identify and prioritize customer experience improvements. More Information...

Abhisi

Abhisi 34

(0)

Abhisi lets your team provide timely and professional support on all the contact channels your customers prefer to use. More Information...

Saleswah

Saleswah 34

(0)

Saleswah CRM enables sales, marketing, and service teams to work in concert to nurture business relationships. Works best for selling products and services to other businesses. More Information...

Nectar Desk

Nectar Desk 32

(1)

Nectar Desk is a provider of call center software solutions for a wide variety of industries. More Information...

Custify

Custify 31

(0)

We provide a Customer Success Solution tailored for SaaS businesses. More Information...

Cugic

Cugic 31

(2)

Cugic is a renowned brand when it comes to chat software integration. Now also offering video calls. More Information...

appVuze

appVuze 28

(1)

Help desk software that helps mobile app users stay productive. appVuze is designed to minimize frustration - for both the help desk agent and the mobile app user. More Information...

Oplift

Oplift 28

(0)

Oplift is an award winning employee engagement tool which was designed to improve customer experience. Giving staff the tools they need to deliver the best service possible. More Information...

Helpsumo

Helpsumo 27

(0)

Helpsumo is an fast, elegant and trusted online based help desk software that provides professional support to your products and services More Information...

ChatrHub

ChatrHub 26

(0)

Chatr is an artificially intelligent live chat and text software. More Information...

GetInChat

GetInChat 26

(0)

GetInChat enables live chat conversation between you and visitors of your site. Impress customers and increase their loyalty, before they leave your site. More Information...

AsisteClick

AsisteClick 24

(0)

A collaborative customer support platform. Chat with customers from your website, eMail, Twitter, Facebook Page and Facebook Messenger. More Information...

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