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What is HelpWire?

"HelpWire is a unique remote support solution allows diagnosing and maintaining USB and COM port devices remotely. "

HelpWire is a unique remote assistance tool based an advanced port virtualization technology. The solution is designed to help reduce the cost of technical support and time invested in handling customer issues.

HelpWire makes it simple for engineers to control and support their customers’ equipment remotely. With the software, technical specialists are able to get full access to a malfunctioning device by connecting to it over network (Ethernet, Wi-Fi, the Internet). The device located far away will appear in the expert’s computer as though it were physically attached to the specialist’s machine

Major benefits you get with HelpWire:

  • Fully customized solution

The software is offered with a custom GUI and a set of advanced features uniquely designed to meet client’ needs. Any specific feature can be added to the solution on your request.

  • The simplicity of use

Easy to use, this efficient remote support solution requires no additional hardware or software. A simple HepWire installation on technician’s and clients’ computers will be sufficient for getting remote access to a malfunctioning device over network.

  • Quick response

The remote assistance solution eliminates the need for onsite services which allows experts to significantly increase the speed of response to customer need. Issues can be resolved faster as a specialist is able to immediately address the situation.

  • Cross-platform compatibility

HelpWire supports multiple operating systems, including Windows, Mac, Linux, and Android. Thanks to this cross-platform connectivity, users can create client/server connections in different combinations.

  • Instant interaction via live chat

Provide your customers with immediate attention and quick responses via efficient communication channel - HelpWire Chat.

Use cases for HelpWire range from diagnosing remote equipment (phones, computers, printers, CNC machines, vehicle ECU, etc.) to providing prompt online support and repair service.


HelpWire scored 84/100 in the Customer Service category. This is based on press buzz (48/100), recent user trends (falling), and other relevant information on HelpWire gathered from around the web.

The score for this software has declined over the past month. What is this?

  • HelpWire

HelpWire Product Overview

  • Diagnose, control, and repair your customers equipment remotely.


Languages: English
Software Buyer Guide 2019

Customer Service Software Buyer Guide 2019

Product recommendations, vendor rankings, market overview and tips on how to select Customer Service software for business. Published in May 2019.

Not all companies require a complete overhaul of their customer service. Simple changes like sending automated acknowledgement emails or creating a knowledge base for self service can go a long way to wow the customers. You need to compare and choose the ri...

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HelpWire FAQs

What platforms does HelpWire support?

HelpWire supports multiple operating systems, including Windows, Mac, Linux, and Android. Thanks to this cross-platform connectivity, users can create client/server connections in different combinations.

What is HelpWire generally used for?

Use cases for HelpWire range from diagnosing remote equipment (phones, computers, printers, CNC machines, vehicle ECU, etc.) to providing prompt online support and repair service.

Who are the main user groups of HelpWire?

HelpWire is a remote support and maintenance solution developed by Eltima and is designed to enable specialists or tech support agents to remotely connect to a damaged or malfunctioning device owned by the company or by their end users, perform remote diagnostics, and do the necessary repairs or adjustments to get the device functioning properly again.

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