"Relay is an intelligent omnichannel customer service platform that helps teams efficiently support technology across distributed locations. "
Relay is an intelligent platform for technical support and customer service that enables you to deliver simple, predictive, and personal experiences at scale.
Relay is powered by the Relay Technology Index, the most comprehensive global index of business technology currently available. The Relay Technology Index combines a universal technology dictionary with curated knowledge and insights from millions of support interactions. Relay uses artificial intelligence and bots to distill and deliver this knowledge in concise and digestible conversational responses to your agents, or directly to your customers across the communication channels they use every day. Each interaction in Relay is utilized to understand each customer’s technology profile resulting in personalization and efficiency. The more you use it, the smarter it gets.
Relay also has an expert network where you can seamlessly access remote and field services to augment your existing operations without adding headcount.
Increase agent efficiency with support automation
Modern knowledge base accessible by chatbots
Omnichannel support across chat, email, SMS, phone, video, social, web schedulers and more
Powerful chatbots to help your agents internally or your customers directly
Team collaboration with simple @mentions to share tickets internally or across-organizations with a click
Network and technology monitoring tool to create real-time alerts when your technology goes offline
Ticket management to easily organize and resolve tickets quickly
Actionable insights delivered in modern reporting dashboards
Pre-built integrations to major CRMs and robust APIs for unlimited flexibility
Product recommendations, vendor rankings, market overview and tips on how to select Customer Service software for business. Published in April 2019.
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Yes, Relay has comprehensive self-help product documentation in addition to white-glove onboarding and 24/7 customer support.
Yes, in Relay you can create unlimited Teams within your Organization.
Slack, Google, Salesforce, Zendesk, Freshdesk, ServiceNow, and Jira.
Yes. Relay offers robust APIs.
Relay is built for teams that support technology across distributed locations. User groups include customer service teams, internal IT teams, and more.