"A complete suite of attractive, integrated customer contact tools incl. Virtual Agents, Dynamic FAQs, Live Chat, Agent Knowledge-base, Email Management & Intelligent Web forms"
A complete suite of attractive, integrated customer contact tools
Refine your online customer service into exceptional customer experiences with the suite of our unique online customer contact tools with comprehensive reporting, analytics and editorial control.
A natively developed suite of self-service digital channels within a single customer experience platform. Proactively present customers with the information they need at each stage of their online journey.
Contact Centre Cloud
Scalable and reliable cloud-based, customer service contact centre technology without the need for labour intensive IT interference, which helps deliver value at every user interaction.
All Synthetix services are cloud first and Software as a Service (SaaS), delivering customer service solutions to all customer touchpoints across both public and private sectors.
The Synthetix suite of customer contact technology integrate with most popular CRM systems (e.g. Salesforce), contact centre platforms, agent desktops and customer service channels
Deliver automated responses across every customer touch point
Optimise your customers’ online experience
Differentiate your brand and make customers feel special when they engage
Intelligent FAQ Search - Seamless customer experience across desktop, mobile and social channels
Virtual Agents - Engage your website visitors with personalised, guided, automated conversational assistance
Agent Knowledge-base - Maximise agent productivity with a centralised and shared knowledge solution
Live Web Chat - Connect customers with agents in real time through integrated live chat
Centralised Knowledge - Synthetix puts knowledge at the heart of every customer experience, driving content to all customer touchpoints
APIs - Comprehensive APIs for building online customer service integrations
Email Management / Dynamic Web Forms - Automatically allocate emails to capture or deflect customer emails