Best Feedback Management Software in 2018

Software products in this category help measure client satisfaction, recognize what’s stopping a customer from buying, and identify scopes for improvement. The software does this by running online surveys, asking the right question to customers at the right time. Advanced enterprise feedback management software not only collects and organizes feedback from customers, but helps find a way to incorporate the feedback into your daily business operations, so that you can take timely steps to reduce churn or improve the quality of your products and services. Different products come with different features, but some common features include ability to track the user’s behavior on your website while they were leaving feedback, ability to share prototypes with clients or team members and invite them to leave feedback, and ability to analyze and interpret the feedback.  Read the full software guide...


15Five 89


15Five is an inter-company employee feedback system that allows you to know the pulse of your company. More Information...


Medallia 88


Medallia is a Software-as-a-Service Enterprise Feedback Management and Customer Experience Management platform. More Information...


Uservoice 84


Uservoice is helpdesk software designed for your growing business that keeps the most important thing in mind - your customers’ experience More Information...

Pure Chat

Pure Chat 79


Pure Chat is an easy-to-use live chat solution that can be added to your site in under 3 minutes. More Information...


GoReact 71


GoReact is a cloud-based video software for providing time-coded feedback, grading and critique of speeches, presentations, lessons and performances. More Information...


Formilla 71


Formilla offers live chat software to businesses in all industries and works on all sites. More Information...


Mopinion 66


Improve the performance, user experience, and increase online sales of your website and mobile apps by collecting, analyzing, and managing online customer feedback. More Information...


Boldchat 90


Boldchat is a live chat and customer engagement business solution for the purpose of performing sales and support chats. More Information...


Intercom 86


Intercom is the easiest way for web and mobile businesses to see and talk to their users. More Information...

ProProfs NPS

ProProfs NPS 86


ProProfs NPS software is a powerful online survey tool used by businesses to gauge stakeholder’s satisfaction level, willingness to refer & gather actionable feedback. More Information...


ReviewTrackers 86


Track, Manage and Generate Online Reviews from Your Happiest Customers. More Information...


Hotjar 86


Hotjar is an all-in-one analytics and feedback platform, at a fraction of the price. More Information... 83

(23) is a customer engagement and feedback software, designed to improve customer loyalty. It helps SMBs do "Net Promoter" the right way and get the best results. More Information...


SurveyLegend 82


SurveyLegend is the next generation of surveys - engaging, platform-independent & beautiful. We empower companies, large & small & individuals, to create amazing surveys. More Information... 47


Easily gather in-app user feedback on websites, Apple iOS apps and Android apps. More Information...


Survio 80


Survio is a modern online survey system for survey creation. Survio provides an effective solution for the preparation of questionnaires, data collection and analysis. More Information... 79

(39) helps you send targeted human messages to your users, by utilizing their unique interactions with your business. More Information...

Retently NPS

Retently NPS 45


Retently is a customer success platform for subscription businesses. More Information...


Live2support 78


Live2support live chat service helps to build loyalty, drive online sales and provide real time support by extending a helpful human presence. More Information...


Feedbackify 44


Feedbackify is the quickest and easiest way to receive private, real-time feedback from your website visitors. More Information...

Zonka Feedback

Zonka Feedback 41


Zonka is a complete feedback Management & Survey Platform. It captures feedbacks from multiple channels; on premises and the Web, email, and SMS. It is also available offline and via tablets & smartphones. More Information...


Zonka 41


Zonka is a multi-channel feedback management software that enables businesses to capture feedback via iPads, Android tablets, Online and via SMS and Email surveys. More Information...


Qualaroo 74


Qualaroo gives marketers a complete solution for collecting and acting on visitor insights to improve website performance. More Information...


UserReport 73


UserReport is a set of flexible tools, that tell you who your users are, and what they want to achieve. More Information...


WebEngage 73


WebEngage is a B2C multichannel marketing automation tool. It helps improve user retention and drive conversions without spending $$$ More Information...

Review WAVE

Review WAVE 39


The Review Wave platform helps you automate your customer feedback process, get testimonials and ultimately 5 star online reviews. More Information...


Helprace 72


Helprace is a customer service software with a help desk, self-service portal and community. More Information...


Nicereply 71

(1) is a customer service app and web-based analytic tool used to determine customer satisfaction with company's agents, products or services. More Information...

Survey Anyplace

Survey Anyplace 70


Survey Anyplace enables anyone to create entertaining, interactive and mobile quizzes and surveys. More Information...


Enalyzer 68


Enalyzer provides a survey web app that is versatile, user-friendly, and attractive and does not compromise on professionalism and functionality. More Information...


TalkToUsers 33


TalkToUsers allows your website users to explain to you exactly what they're thinking about different aspects of your website by pointing, clicking and explaining in seconds. More Information...


CheckMarket 65


CheckMarket is a cloud-based survey software solution. We're not just a survey tool. What sets us apart are our enterprise features and wide range of professional services. More Information...

Max Feedback

Max Feedback 28


Max Feedback is an online review platform designed to simplify the process for businesses to get and maintain online reviews on popular review sites like Google and Yelp. More Information...


zipBoard 61


zipBoard is one of its kind tool allowing bug tracking, reviews/feedback for e-learning courses and also web products. It is easy to use and offers real time collaboration. More Information...


Informizely 60


Informizely allows you to optimize conversions and capture visitor intent on your website through highly targeted onsite surveys. More Information...


Dashba 59

(11) allows businesses to communicate news and information to consumers. It enhances the customer relationship experience in a way that social media sites cannot. More Information...


OPINIA Census 26


OPINIA Census is a responsive, real-time feedback & opinion crowd-sourcing tool helping organizations or individual to gather, evaluate & understand data with its powerful analytics. More Information...


FeedbackPlease 26


FeedbackPlease is a web-based tool that enables designers to gather feedback on their drafts easily. More Information...

Reputation Loop

Reputation Loop 53


Our proprietary reputation management dashboard sets Reputation Loop apart from all companies. As a technology innovator, we've raised the bar on Reputation Management. More Information...


Prevue 52


Prevue is an easy design presentation and feedback tool for agencies and their clients. More Information...


Qeryz 51


Qeryz is a survey tool that is laser-targeted on the audience of your choice and hauls in at least 700% more responses and feedback. More Information...


DebugMe 46


DebugMe is a visual bug tracking solution that saves time to designers, testers, web developers and their clients. More Information...


Vetter 45


Vetter is an easy-to-use, easy-to-run Employee Suggestion Box tool. More Information...


Abhisi 38


Abhisi lets your team provide timely and professional support on all the contact channels your customers prefer to use. More Information...


Bornevia 34


Simple helpdesk and live chat software made for teams More Information...


Spidergap 33


Spidergap is the online 360 degree feedback tool that makes it easy for employees to take control of their personal development. More Information...


Wantoo 32


Wantoo is a simple, powerful cloud-based platform that makes it easy to listen, analyze, and act on feedback from your team, your customers or anyone else. Set up in seconds. More Information...

Savah App

Savah App 31


Savah is a collaborative platform that streamlines feedback on design screens and allows creative teams to create interactive code-free prototyping for web & mobile apps. More Information...


Customericare 30


Customericare is a freemium live chat software that lets online businesses text, audio and video chat with website visitors. More Information...


Sentimy 30


Cool surveys for serious people. Create the coolest survey in the universe, with the highest completion rate. More Information...

Agreeable Research

Agreeable Research 29


Agreeable Research is the world’s only provider of Networked Surveys™, mapping the connection of opinions within your audiences, and uncovering hidden points of influence. More Information...

Fancy Support

Fancy Support 27


A set of CRM and support services designed for startups on a budget. More Information...


ASKwidget 26


ASKwidget is a fun & attractive popup survey that is designed to get you more meaningful feedback from your users. More Information...


DigitalCRM 26


DigitalCRM automates the workflow process of lead management, sales pipeline, marketing and customer acquisition. More Information...

Insight Stash

Insight Stash 25


Fast, Simple Visitor Feedback Forms for your site. Gather insights from your visitors about your site, service, product fast. Improve your business based on feedback. Repeat. More Information...


Wisdom 21


Wisdom is the most accurate live website session recorder available. Wisdom reconstructs a virtual desktop screen for every visitor to capture the true visitor experience. More Information...

We Act Challenge

We Act Challenge 12


WeAct develops innovative & interactive, online-based engagement programs to promote sustainability, health and cooperation within organisations. More Information...


Pegke 8


Pegke is an easy to use Customer Loyalty & Retention Management Platform. It integrates with merchant POS systems to earn rewards across thousands of businesses. More Information...

Feedback Management Software Guide

What is Feedback Management Software?

Feedback management software automates the collection and management of feedback from customers or stakeholders and helps incorporate the feedback directly into daily business operations. With feedback management software, you can turn customer feedback into actionable information and respond to any negative feedback in real time. Some products assign scores for customer satisfaction and allow you to compare your scores with that of your competitors.

Products in this category usually collect feedback from multiple touch points using surveys, web forms, and social media channels but consolidate all the feedback into a single dashboard. Advanced enterprise feedback management (EFM) tools not only allow you to manage feedback centrally but help distribute the information throughout the organization. You can allow multiple users to use the same EFM software, but assign role-based permissions to different users.

Feedback management software helps organizations save time and money on collecting and organizing feedback and provides them an opportunity to improve their products and services based on continuous feedback received from customers or employees.

What Feedback Management Software Should I Choose?

This software category covers a wide range of products - from simple live chat software to online survey tools and products that mainly focus on measuring customer satisfaction. You should choose a product depending on your individual requirements and preferences. For instance, some web-based feedback management tools are perfect for designers. These tools allow you to get feedback from clients, without having to share the original files. You simply need to create a feedback page, upload your draft design and share its link with your clients.

You’ll also find products that allow you to get and manage reviews on popular review sites, run online surveys and promotions on your website and automatically collect customer feedback after every successful transaction. Some products even capture screenshots of the customer’s screen, so you can find out what the customer was doing before leaving feedback.

Some other features to look for include ability to share surveys with team members, ability to create a library of feedback questions, and ability to use preset templates for designing survey or feedback forms. Some feedback management tools even allow you to create customized layouts by incorporating your company’s logo or theme colors into the design. More advanced products allow you to collaborate on projects, create custom reports, share password-protected survey results with selected users, transfer survey ownership when someone leaves your company, automatically trigger surveys after every purchase and view status of ongoing surveys. Some products even allow you to select who should provide feedback on what.

Common Features of Feedback Management

Analytics Analyze and gain insights from data including web traffic, campaign conversions, sensoric output and more.
API Application Programming Interfaces (APIs) are programmatic intersections with external products or platforms that allow for custom integrations with your own solutions or other solutions you are using.
Calendar Management Manage and update calendars for scheduling or consolidation of events across teams, departments or business functions.
Call Tracking Track which of your online and offline marketing efforts are successfully generating calls.
Contact Management Manage large amounts of personal or business contacts in a centralized system.
Dashboard Dashboards are digital interfaces commonly used to visualise data or give quick access to important features and functions of online platforms. They often serve as an overview gateway in software applications.
Data Export Exporting functionality can be used to streamline the migration of data sets and information across systems, platforms or applications.
Data Import Importing functionality allows you to use data sets from other systems or platforms to cut down on data entry requirements or to more easily migrate records from similar applications you have used in the past.
Data Visualization Data visualization features render a visual interpretation of data sets through the use of charts, infographics and other visual cues generally in form of a reporting dashboard.
Email Integration Integration with email clients or providers to create and send emails as well as view received emails within an application.
External Integrations Integrations with other software products or platforms to improve efficiency and compatibility across systems.
Google Apps Integration Integration with the G Suite, including Gmail, Google Docs, Google Sheets, Google Calendar, etc.
Multi-User Supports more than just one user account and generally allows for collaboration with colleagues.
Net Promoter Score The Net Promoter Score (NPS) is a tool that can be used to gauge the loyalty of a firm's customer relationships.
Notifications Includes notification support and sends you alerts with information on important events and other time sensitive instances. For example through push notifications on mobile phones or email notifications.
Review Monitoring Track user review and feedback sites and receive notifications to protect the reputation of your business.
Scheduling Schedule tasks, resources, appointments, payments, communications, etc.
Softphone Similarly to VOIP, Softphone features allow you to make calls via the internet.
Third-Party Plugins/Add-Ons Offers additional features or integrations built by third-party developers in form of plugins or add-ons.

Latest User Reviews of Feedback Management

Emre Süvari, Interactive Communications Director - Manajans / JWT
"Amazing customization options"

It's really easily customized to your needs and has a variety of visual options.

Bilaal Abdel Hassan, Junior Software Developer - Nabla Business Solutions Ltd

Its so easy to use and got everything I was looking for! Nice work! The variety of su...

Ana Rojc, -
"Amazing tool for surveys! I totally recom..."

I was looking for a tool to create survey which allows me to put in some photos, beca...

Kim Moreno, Sales Marketing Manager - Red Bull Distribution Company
"The one of the best tool for you and your ..."

The main opportunity is the exchange of information between all the employees of our ...

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