Primary category: Support & Helpdesk Software
User Ratings: 3.6/5 (8 ratings)
Related Categories: Feedback Management Lead Management
Pricing Model: premium only
Social Followers: 1.17k likes   2.58k followers

What is Boldchat?

BoldChat is provider of live chat services that can be used by businesses of all sizes
It offers online and offline message systems, the ability to force webpages, auto-invite, hotkey canned messages; features like user-defined folders, user-defined statuses, auto-thread emails and many more.
The BoldChat live chat client is characterized by its clean and professional look, which is customizable to match the aesthetics of user's website.

Algorithmic Ribbon 66

The Support & Helpdesk application Boldchat scored 66/100. This is based on user satisfaction (72/100), press buzz (49/100), recent user trends (falling) and other relevant information on Boldchat gathered from around the web.

The score for this service has improved over the past month. What is this?
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Boldchat Product Overview

  • Proactive Live Chat: Proactive chat is the ability to target a website visitor and then, using visual cues and coordinated sound effects, to deliberately invite that visitor to engage in a live chat interaction.

  • Customer Support Tools: Follow Visitor Browsing; Searchable Canned Messages; Chat/Visitor History; Supervisor Tools; SLA Reporting; Predictive Canned Messaging.

  • Website Visitor Tracking: By placing a small snippet of code on their website pages, users can see instantly and in real time, who's on the site.

  • Proactive Invitations: The data collected from the visitor tracking feature is utilized in the creation of invitation rules. Different rules can be created to target specific types of buyers, specific areas of the website, and specific locations in the sales funnel.

  • Routing: Administrators set up departments, folders, and permission groups in order to route incoming work to a desired destination.

  • Reporting Engine: BoldChat products include tools that facilitate the rapid transformation of all data into actionable information.

Boldchat Pricing Plans

Credit card required: N/A

Pro: $599 agent/year.
Premier: Pricing on request.
Enterprise: Pricing on request.

Boldchat Features, Audience & Platforms

  • API
  • Chat
Who uses Boldchat:
Desktop Platforms:
Web App
Mobile Platforms:

Stats & Other Information on Boldchat

Company Info
Founded -
Based in -
Employees -
3 Month Trend
Alexa Rank: 16386
3 Months Change: 2728

Languages: English

Boldchat FAQs

Does Boldchat offer guides, tutorials and or customer support?

They offer Free Premium 24/7 Support.

What is Boldchat generally used for?

It is generally used as a live communication software.

What platforms does Boldchat support? (e.g. native mobile apps)

The application is easily installed and accessible via PC software, the online interface, or through their iPhone app.

Does Boldchat integrate with any other apps?

It integrates with: Salesforce, Active Assist, Geofluent, Google Analytics, etc,

Does Boldchat offer an API?

BoldChat’s Integration API allows connection with a wide variety of external applications (such as CRM/Ticketing, etc.)

Who are the main user groups of Boldchat?

The main users of this service are webstores.

Boldchat Alternatives

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