What is Deskun?

"Deskun is a multichannel helpdesk system inside Gmail. It allows combining various channels such as email, live chat, Facebook, WhatsApp, Twitter, within a single interface"

Deskun is a solution for multichannel customer support and task management. It is an extension for Google Chrome and Yandex.Browser, integrated with Gmail and G Suite.
The service allows to combine different customer communication channels within a single interface:

  • Live chat on your website
  • Messengers: Facebook, WhatsApp, Twitter, Telegram, Viber, Skype, and Vk.com
  • E-mail

Deskun allows processing messages from clients in Gmail interface. One can use message templates for a quick reply, assign requests to responsible agents, collaborate with employees behind the scenes using notes, and much more within a given customer chat.
With Deskun, any message, inquiry or task won’t get lost and will always be in view.
Deskun is a Google Chrome extension. That makes it a compact solution with no additional software required.
Users get a 21 day free trial period with no functionality limitations. The Deskun pricing plan allows paying only for the required amount of agents (users) and channels. One support agent and one channel are available for free forever.

These features might be helpful to anyone working with Gmail. And Deskun pricing should make it very appealing to new entrepreneurs and young businesses.


Deskun scored 76/100 in the Support & Helpdesk category. This is based on user satisfaction (84/100), press buzz (36/100), recent user trends (rising), and other relevant information on Deskun gathered from around the web.

The score for this service has improved over the past month. What is this?

  • Deskun

Deskun Product Overview

  • Integration of different communication channels: email, live chat, Facebook, WhatsApp, Twitter, Viber, Skype, Telegram

  • Installation in 2 clicks

  • Flexible pricing: you pay only for agents and channels you use

  • Seamless Gmail and G Suite integration

  • Free and unlimited Gmail features: Send later, Mailtracking, Snooze and Templates


Languages: English, Dutch, Russian
Software Buyer Guide 2019

Support & Helpdesk Software Buyer Guide 2019

Product recommendations, vendor rankings, market overview and tips on how to select Support & Helpdesk software for business. Published in April 2019.

No matter the size and nature of a business, the right SaaS helpdesk solution helps improve customer service in many ways. For instance, some software products for support & helpdesk purposes enable you to escalate issues to the right person to provide ...

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Deskun Features

  • 2-Factor Authentication
  • API
  • Batch Permissions & Access
  • Calendar Management
  • Chat
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Gantt Charts
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-User
  • Notifications
  • Project Management
  • Scheduling
  • Supplier Management
  • Task Scheduling/Tracking
  • Third-Party Plugins/Add-Ons
  • Call Tracking
  • Time Management
  • Click-to-Dial
  • SAP Integration
  • Net Promoter Score
Compare Pricing

Deskun Pricing Plans

Free

Free
  • All Deskun feature, 1 agent, 1 channel

Extra agent

$2.99
1 user(s) / month
  • All Deskun features, 1 extra agent

Extra channel

$1.99
1 user(s) / month
  • All Deskun features, 1 extra channel

Plans starting from: $1.00/month Credit card required: No

Deskun FAQs

Does Deskun offer guides, tutorials and or customer support?

Deskun offers documentation, video tutorials and customer support.

Does Deskun offer multi-user capability (e.g. teams)?

Yes.

Does Deskun integrate with any other apps?

Gmail, G Suite, WhatsApp, Facebook, Twitter, Skype, Viber, Telegram.

What is Deskun generally used for?

Deskun is used for:
* Multichannel customer support
* Email customer support
* Task management
* Gmail features for productivity

What are some applications Deskun is commonly used in tandem with?

Gmail, G Suite, Google Docs.

What platforms does Deskun support?

Deskun works on desktops via installed extension for Google Chrome or Yandex.Browser.

Who are the main user groups of Deskun?

Small and medium businesses worldwide, startups, freelance entrepreneurs.

Does Deskun offer an API?

Yes.

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Deskun User Reviews

Average User Rating:
4.2/5 based on 5 user ratings.
Your Rating:
User profile picture

Great tool with NO support

// Founder and Instructor at Italy Made Easy

What do you like about Deskun?

Love almost everything about Deskun, made our life much easier and it works nicely and has a ton of useful features!

What do you dislike about Deskun?

No support. Nada. They disappeared. Emailed them 4 times over the past few weeks in relation to migrating an account and never got a reply. They also disappeared with $60 in credit... very disappointing... now off to finding a new solution...!


Usefulness
5/5
Ease of use
5/5
Value for money
5/5
Customer service
1/5
User profile picture

Helpful ticketing system

// Customer Success Manager at European Drinks & Foods

What do you like about Deskun?

Simple, easy to use, good price. Great support team helped me with one issue. Decent feature set.

What do you dislike about Deskun?

No reporting and analytics option for now, I have to calculate everything manually.


Usefulness
4/5
Ease of use
4/5
Value for money
5/5
Customer service
5/5
User profile picture

Good helpdesk for multichannel support

// Web Designer at Self Employed

What do you like about Deskun?

Deskun is a simple tool for messengers and social media integration. I like that there's an option to receive WhatsApp, Facebook, Twitter messages inside your Gmail. Working with conversations is easy. I wouldn't lie that the price is my favourite thing about Deskun.

What do you dislike about Deskun?

Sometimes it slows down my Gmail, and I can't work with conversations from my mobile.


Usefulness
4/5
Ease of use
4/5
Value for money
5/5
Customer service
5/5
User profile picture

Good helpdesk software

// Director of Marketing at Salvador Travel

What do you like about Deskun?

It integrates quite naturally into G Suite; there are no too distracting elements. For this price, it's a great product for processing support tickets and managing workflow.

What do you dislike about Deskun?

There's a conflict with another Chrome extension (I wouldn't like to mention it), there's still no resolution to that. Also, we lack a mobile version of Deskun.

What have you been using it for and what problems did Deskun solve?

In our traveling agency we use Deskun to work with client requests, and also for task management within a company.


Usefulness
5/5
Ease of use
4/5
Value for money
5/5
Customer service
5/5