DiamanteDesk is an independent support ticket system which is designed to listen to your customers and quickly react to satisfy their needs. Currently, it can be easily integrated into the Oro platform but in the short run it will be available for other CRM systems.
Our software enables big and small companies to support and guide their customers through emails, websites and phone calls. It is an easy and user-friendly tool designed to create tickets within the CRM and associate them with any customer from the system.
In DiamanteDesk tickets can be assigned to specific users and administrators and grouped into Branches in order to organize the workflow and focus on high-priority issues and requests.
Easy-to-use help-desk open source support ticketing system and customer service solution.
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DiamanteDesk provides full control of the system via API
For customer support
Small to large eCommerce merchants and IT Companies with specific business requirements for customer support
Deep integrations with CRM systems (OroCRM, Salesforce, SugarCRM, etc), eCommerce solutions (Magento and Prestashop platforms, Shopify, eBay, Amazon marketplaces and stores, etc)
Bug-tracking/project management tools (Jira, YouTrack, Redmine)
DiamanteDesk Documentation (on our website)
Installation Guide (on our website)
Upgrade Guide (on our website)
Customer Support Online 24/7 (Live Rep)