Primary category: Support & Helpdesk Software
Pricing Model: freemium, from $49.00/month
Social Followers: 3.66k likes   66 followers
Generally used by: Freelance, Startups, SMEs, Agencies, Enterprises

What is DiamanteDesk?

DiamanteDesk is an independent support ticket system which is designed to listen to your customers and quickly react to satisfy their needs. Currently, it can be easily integrated into the Oro platform but in the short run it will be available for other CRM systems.

Our software enables big and small companies to support and guide their customers through emails, websites and phone calls. It is an easy and user-friendly tool designed to create tickets within the CRM and associate them with any customer from the system.

In DiamanteDesk tickets can be assigned to specific users and administrators and grouped into Branches in order to organize the workflow and focus on high-priority issues and requests.

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DiamanteDesk Product Overview

  • Easy-to-use help-desk open source support ticketing system and customer service solution.

DiamanteDesk Features, Audience & Platforms

  • Data Export
  • Email Integration
  • External Integrations
  • Batch Permissions & Access
  • Notifications
  • API
  • Data Visualization
  • Multi-User
  • Data Import
  • Third-Party Plugins/Add-Ons
  • Dashboard
  • Customer Management
Who uses DiamanteDesk:
Personal
Freelance
Startups
SMEs
Agencies
Enterprises
Desktop Platforms:
Web App
Windows
Macintosh
Mobile Platforms:
iOS
Android
WinPhone
Blackberry

Stats & Other Information on DiamanteDesk

Company Info
Founded -
Based in -
Employees -
3 Month Trend
Alexa Rank: 2010481
3 Months Change: 368696
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Languages: English

DiamanteDesk FAQs

Does DiamanteDesk offer an API?

DiamanteDesk provides full control of the system via API

What is DiamanteDesk generally used for?

For customer support

Who are the main user groups of DiamanteDesk?

Small to large eCommerce merchants and IT Companies with specific business requirements for customer support

Does DiamanteDesk offer multi-user capability? (e.g. teams)

Yes

Does DiamanteDesk integrate with any other apps?

Deep integrations with CRM systems (OroCRM, Salesforce, SugarCRM, etc), eCommerce solutions (Magento and Prestashop platforms, Shopify, eBay, Amazon marketplaces and stores, etc)
Bug-tracking/project management tools (Jira, YouTrack, Redmine)

Does DiamanteDesk offer guides, tutorials and or customer support?

DiamanteDesk Documentation (on our website)
Installation Guide (on our website)
Upgrade Guide (on our website)
Customer Support Online 24/7 (Live Rep)

DiamanteDesk Alternatives

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