Primary category: Support & Helpdesk Software
User Ratings: 3.7/5 (5 ratings)
Related Categories: CRM
Pricing Model: freemium
Social Followers: 7.38k likes

What is Freshservice?

Freshservice is a simple, but powerful ITIL solution that automates IT tasks. The cloud-based solution comes with advanced ticketing and asset management capabilities with an intuitive user Interface.
Freshservice allows IT admins to track and manage the assets owned by their organizations. They are also able to create product configurations and inventory lists to identify the impact of assets like software licenses, hardware, and even laptops and servers.
Freshservice combines some of the startup’s existing capabilities in the cloud with easy-to-use features built like a gamification app.

Algorithmic Ribbon 75

The Support & Helpdesk application Freshservice scored 75/100. This is based on user satisfaction (74/100), press buzz (54/100), recent user trends (rising) and other relevant information on Freshservice gathered from around the web.

The score for this service has declined over the past month. What is this?
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Freshservice Product Overview

  • Incident Management: Minimizes the impact of failures and interruptions on business operations & ensure best possible service level agreement.

  • Problem Management: Once user raises a problem, Freshservice simplifies the problem management process with a thorough problem analysis. This includes root cause analysis and analysing the impact and the symptoms of the problem in question.

  • Asset Management & Asset Discovery Includes: Assets Life cycle management; Better asset optimization; Controlling IT assets data; Discovering new assets easily.

  • Change Management: When it comes to tracking changes, looking up linked problems or making plans for a rollout, Freshservice makes sure that any and every task is just a few clicks away.

  • Release Management: This service makes release management as seamless as possible by equipping its users to deal with even the most unexpected of conflicts.

  • Knowledge Base: Quick answers to all frequent queries.

Freshservice Pricing Plans

Credit card required: N/A

Free: up to 3 agents; up to 100 free assets.
Blossom: $29/agent/month, billed annually.
Garden: $49/agent/month, billed annually.
Estate: $79/agent/month, billed annually.

Freshservice Features, Audience & Platforms

  • API
  • Gamification
  • Inventory Tracking
  • Dashboard
  • Notifications
  • Scheduling
  • Task Scheduling/Tracking
Who uses Freshservice:
Desktop Platforms:
Web App
Mobile Platforms:

Stats & Other Information on Freshservice

Company Info
Founded -
Based in -
Employees -
3 Month Trend
Alexa Rank: 36965
3 Months Change: 5225

Languages: English

Freshservice FAQs

Who are the main user groups of Freshservice?

The platform is most commonly used by IT admins, along with technicians and managers in businesses of all sizes.

What is Freshservice generally used for?

Freshservice is used as a cloud-based ITIL service desk solution.

What platforms does Freshservice support? (e.g. native mobile apps)

Online & native mobile apps.

Does Freshservice integrate with any other apps?

Freshservice ServiceDesk integrates with the following applications:
LogMeIn Rescue, FreshBooks, Harvest, Dropbox, Zapier, Pivotal Tracker, SurveyMonkey, Google Apps for Work, Google Calendar, JIRA.

Does Freshservice offer an API?

Freshservice ServiceDesk has an API available for use.

What are some applications Freshservice is commonly used in tandem with?

It is commonly used in tandem with: FreshBooks, Pivotal Tracker, and JIRA.

Does Freshservice offer guides, tutorials and or customer support?

It offers: FAQs, Forum, a Knowledge Base, Online Support, Phone Support, Video Tutorials.

Freshservice Alternatives

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