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What is LivePerson?

"LivePerson is a live chat service that includes online messaging, marketing, and analytics."

LivePerson is one of global leaders in intelligent online customer engagement.
One of the advantages of using their live chat support software is the ability to monitor and approach customers directly. If users can reach their customers while they are making critical buying decisions, they can turn pageviews into sales.
Operators can see full analytical data for every customer before engaging in a chat, so customers will get highly personalized help. This way, through their predictive intelligent targeting, LiveEngage helps brands understand site visitors’ intents.

LivePerson scored 84/100 in the Support & Helpdesk category. This is based on user satisfaction (86/100), press buzz (50/100), and other relevant information on LivePerson gathered from around the web.

The score for this service has declined over the past month. What is this?

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Support & Helpdesk Market Radar

LivePerson Product Overview

  • Customer Service: LivePerson turns customer requests for service into cost-effective relationship-building opportunities.

  • Marketing: Through its advanced segmentation capabilities, this service enables online marketers to deliver the kind of rich, engaging customer experiences that drive results.

  • KnowledgeBase: Provides website visitors with the answers they seek while saving their time and your money.

  • LP Email: Designed for busy customer service, help desk and sales departments, LP Email routes, tracks and delivers customer correspondence quickly and efficiently.

  • Sales / eCommerce: Their e-commerce manager brings more engagement options, with voice-of-the customer insights based on aggregate engagement results.

Languages: English

LivePerson Features

  • API
  • Audience Targeting
  • Batch Permissions & Access
  • Budgeting
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • CRM Integration
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • Expense Tracking
  • External Integrations
  • Forecasting
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-Currency
  • Multi-User
  • Notifications
  • Project Management
  • Referral Tracking
  • Scheduling
  • Social-Media Integration
  • Supplier Management
  • Third-Party Plugins/Add-Ons
  • Travel Management
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Time Management
  • Sales Motivator
  • Click-to-Dial

LivePerson Pricing Plans

Other pricing information:

Free: One log-in.
Starting at $18/month: Multiple log-ins.

Credit card required: N/A

LivePerson FAQs

Who are the main user groups of LivePerson?

Main users of this service are: Enterprises of all sizes, Non Profits, Financial services.

What is LivePerson generally used for?

It is generally used for intelligent online customer engagement.

What platforms does LivePerson support?

Web-based service. Mobile version is available for Android and iOS.

Does LivePerson integrate with any other apps?

LivePerson integrates with Salesforce, Google Analytics and Facebook.

Does LivePerson offer an API?

They provide and API.

Does LivePerson offer guides, tutorials and or customer support?

LivePerson provides: Knowledge Base, Online Support, Phone Support, Video Tutorials.

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