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What is Olark?

"Olark is a browser-based live chat console that enables its users to track leads, drive sales, and provide top-tier support. "

Olark helps its users to engage visitors on their website using instant messengers while viewing real-time and contextually relevant customer information. They can see visitor location, geographic location, and even shopping cart balances and contents.
Users can give their customers the answers they need immediately and gain powerful insights about what they want for relationships that last.
Olark live chat is the easiest way to boost sales, help solve issues and understand customers.

Olark scored 86/100 in the Support & Helpdesk category. This is based on user satisfaction (84/100), press buzz (54/100), recent user trends (falling), and other relevant information on Olark gathered from around the web.

The score for this service has improved over the past month. What is this?

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Support & Helpdesk Market Radar

Olark Product Overview

  • Simple install: Just copy and paste an HTML snippet.

  • Visitor details: Know who and what's going on your website.

  • Transcripts: Every chat recorded for review.

  • Chat ratings: Get instant feedback from customers.

  • Reporting: Detailed, real-time reports.

  • Proactive chat: Directly or with targeted, automated rules.

Languages: English

Olark Features

  • API
  • Audience Targeting
  • Batch Permissions & Access
  • Calendar Management
  • Contact Management
  • Contact Sharing
  • Customer Management
  • Dashboard
  • Data Export
  • Data Import
  • Data Visualization
  • Email Integration
  • External Integrations
  • Forecasting
  • Google Apps Integration
  • Inventory Tracking
  • Lead Management
  • Lead Scoring
  • Marketing Automation
  • Multi-Currency
  • Multi-User
  • Notifications
  • Referral Tracking
  • Scheduling
  • Social-Media Integration
  • Third-Party Plugins/Add-Ons
  • Travel Management
  • Custom Data Forms
  • Call Tracking
  • Call Disposition
  • Softphone
  • Time Management
  • Sales Motivator
  • Click-to-Dial

Olark Pricing Plans

Other pricing information:

Ultimate: $219 Month/15 operators.
Platinum: $116 Month/8 operators.
Gold: $44 Month/4 operators.
Bronze: $15 Month/1 operator.
14 days free trial for any plan.

Credit card required: N/A

Olark FAQs

Who are the main user groups of Olark?

It is used by sales and support teams in large enterprises, mid size business, non profits, small business.

What is Olark generally used for?

Olark is generally used for live chat customer support.

What platforms does Olark support?

Mobile and desktop — iPhone, Android, Windows and Mac

What are some applications Olark is commonly used in tandem with?

This service is most commonly used in tandem with: FluidSurveys; Desk.com; Cayzu Help Desk; Pipeliner CRM; Zendesk; and Freshdesk.

Does Olark integrate with any other apps?

Among others, it integrates with: Desk.com, Wordpress, Salesforce Sales Cloud, Zendesk, Freshdesk, Highrise CRM, SugarCRM, Groove, Talkdesk , Shopify, BigCommerce, PrestaShop, Magento , Volusion, 3dCart, Google Analytics, Unbounce, Segment.

Does Olark offer an API?

Olark live chat has an API available.

Does Olark offer multi-user capability (e.g. teams)?

Chats can be transfered from one agent to another and they can set up groups.

Does Olark offer guides, tutorials and or customer support?

They offer: FAQs, knowledge base, online support, phone support, video tutorials.

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