"Olark is a browser-based live chat console that enables its users to track leads, drive sales, and provide top-tier support. "
Olark helps its users to engage visitors on their website using instant messengers while viewing real-time and contextually relevant customer information. They can see visitor location, geographic location, and even shopping cart balances and contents.
Users can give their customers the answers they need immediately and gain powerful insights about what they want for relationships that last.
Olark live chat is the easiest way to boost sales, help solve issues and understand customers.
Simple install: Just copy and paste an HTML snippet.
Visitor details: Know who and what's going on your website.
Transcripts: Every chat recorded for review.
Chat ratings: Get instant feedback from customers.
Reporting: Detailed, real-time reports.
Proactive chat: Directly or with targeted, automated rules.
Ultimate: $219 Month/15 operators.
Platinum: $116 Month/8 operators.
Gold: $44 Month/4 operators.
Bronze: $15 Month/1 operator.
14 days free trial for any plan.
It is used by sales and support teams in large enterprises, mid size business, non profits, small business.
Olark is generally used for live chat customer support.
Mobile and desktop — iPhone, Android, Windows and Mac
This service is most commonly used in tandem with: FluidSurveys; Desk.com; Cayzu Help Desk; Pipeliner CRM; Zendesk; and Freshdesk.
Among others, it integrates with: Desk.com, Wordpress, Salesforce Sales Cloud, Zendesk, Freshdesk, Highrise CRM, SugarCRM, Groove, Talkdesk , Shopify, BigCommerce, PrestaShop, Magento , Volusion, 3dCart, Google Analytics, Unbounce, Segment.
Olark live chat has an API available.
Chats can be transfered from one agent to another and they can set up groups.
They offer: FAQs, knowledge base, online support, phone support, video tutorials.