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What is Nicereply?

"Nicereply.com is a customer service app and web-based analytic tool used to determine customer satisfaction with company's agents, products or services."

Nicereply is a service that allows businesses to turn their email communication into a customer satisfaction and feedback center. It is an easy-to-use customer service app that allows your customers to rate and comment on emails from you.
It allows to use the constant feedback on user's emails to focus on what is important – their customers. Allow employees to check how they are rated compared to their peers and identify your top support agents.
Nicereply’s rating system is both flexible and powerful, and offers easy integration into virtually any ticketing system.


Nicereply scored 80/100 in the Survey & Polling category. This is based on user satisfaction (88/100), press buzz (51/100), recent user trends (falling), and other relevant information on Nicereply gathered from around the web.

The score for this service has improved over the past month. What is this?

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Nicereply Product Overview

  • Analytics & Insights: Dashboard built for customer service managers. All important stats in one place.

  • Real-time customer feedback: Keep track with customer ratings of CSAT, NPS or CES. Rating feed shows you how customers feel about your service today.

  • Surveys Design: Customize rating survey according to your company branding and local language. Or even use API to build it from the scratch.

  • Integrates with help desk or CRM: Enhance your Desk, Zendesk, Salesforce or other system. Start tracking the quality of your customer service and let your business grow with the support of happy customers.


Languages: English

Nicereply Pricing Plans


Other pricing information:

Starter: $19/month for 5 users.
Pro: $49/month for 25 users.
Business: $99/month for 75 users.
Enterprise: price on request, more than 75 users.
30-day trial period for any pricing plan.

Credit card required: N/A

Nicereply FAQs

Who are the main user groups of Nicereply?

Users of this service are businesses of all sizes.

What is Nicereply generally used for?

It is used as a customer satisfaction survey software.

What platforms does Nicereply support? (e.g. native mobile apps)

Platfoms supported: Windows; Mac; Android; iPhone/iPad.

What are some applications Nicereply is commonly used in tandem with?

It is used together with various virtual ticketing and help desk systems.

Does Nicereply integrate with any other apps?

It integrates with: Salesforce, Zendesk, Desk.com, HelpScout, Live Agent, Kayako and others.

Does Nicereply offer an API?

It offers detailed API.

Does Nicereply offer guides, tutorials and or customer support?

They offer online support and FAQ section.

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