Best Ticketing & Help Desk Software in 2018

These products aim to offer a centralized platform from where you can track and resolve customer requests coming from multiple communication channels, including phone calls, emails, and live chat. This helps offer faster customer support and hence reduce churn rates and increase the number of happy customers. Key features to look for include automated ticketing systems, ability to integrate with other platforms, and knowledge base solutions. 


SherpaDesk 70


SherpaDesk is a cloud hosted customer support solution that assists IT businesses in tracking client requests, logging time and managing projects. More Information...


Deskun 49


Deskun is a multichannel helpdesk system inside Gmail. It allows combining various channels such as email, live chat, Facebook, WhatsApp, Twitter, within a single interface More Information...


Helpsumo 27


Helpsumo is an fast, elegant and trusted online based help desk software that provides professional support to your products and services More Information...


LiveChat 92


LiveChat is a premium live chat and help desk application, which allows real-time communication with website visitors. More Information...


Freshdesk 90


Freshdesk is a cloud based customer support software. More Information...


LiveHelpNow 85


LiveHelpNow is a web-based Customer Service software. More Information...

Comm100 Live Chat

Comm100 Live Chat 80


Comm100 Live Chat is an enterprise-grade live support solution that enables businesses to engage their website visitors when they need help most. More Information...


Issuetrak 77


Issuetrak is issue tracking, workflow, customer support, complaint management, and help desk platform. More Information...


Freshservice 76


Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10000 SMB, mid-market, and enterprise customers worldwide. More Information...

bpm'online service

bpm'online service 74


Intelligent service management platform to accelerate service delivery and customer delight. More Information...

Help On Click

Help On Click 73


HelpOnClick Live Chat software is a cost-effective solution for SMBs that allows real-time communication with your website visitors. More Information...


Accelo 73


Experience the most streamlined, integrated, and powerful ServOps software that easily allows you to connect all the moving parts of your business in one cloud-based platform. More Information...


Teamleader 70


Teamleader unifies CRM, project planning and invoicing in a simple and intelligent tool - helping businesses work smarter. More Information...


Tagove 67


Next generation customer support software provide live video chat, video conference, voice call, text chat with co browsing and screen sharing feature within your website. More Information... 66

(3) is a SaaS plugin for interactive seating charts. Draw seating charts in a browser, integrate with any ticket platform, and render on all platforms (including mobile). More Information...

Vision Helpdesk

Vision Helpdesk 65


Vision Helpdesk offers customer support and IT support ticketing help desk and ITIL / ITSM service desk solution for every size business. More Information...


Outseta 63


Outseta is the only all-in-one platform integrating subscription billing, email marketing, support, CRM, and reporting tools for start-up subscription businesses. More Information... 61

(5) is a sophisticated Billing-as-a-Service (BaaS) platform with an all-in-one solution for managing end customers' subscriptions, usage, taxation, billing, and payments. More Information...

Free Call

Free Call 60


With Free Call, your visitors can phone or message you in a click. It’s a great way to boost your service, sales and more, and keep customers happy. More Information...


Weemss 60


Weemss is an end-to-end ticketing and awards management platform. It gives event organizers a new way to create, promote, sell, and manage their events and awards contests. More Information...


Twproject 58


Twproject helps a team perform its best. Thousands of companies around the world count on twproject for managing projects, communicate, track time and costs. More Information...

Magentrix PRM

Magentrix PRM 58


Partner Relationship Management (PRM) solution extends Salesforce CRM for channel partners to onboard, register leads, manage opportunities, access resources and training. More Information...


Vivantio 54


From simple incident management to full-enterprise ITSM, Vivantio empowers you to deliver service excellence to your entire organization. More Information...

ScreenMeet Support

ScreenMeet Support 53


Remote support in the cloud. From your browser, see and remote control any device (windows, mac, iOS and Android). More Information...

Faveo Helpdesk

Faveo Helpdesk 53


Faveo HELPDESK provides Businesses with an automated Helpdesk system to manage customer support. More Information...


CadmiumCD 49


CadmiumCD's event management software lets you collect and review submissions, manage speakers and exhibitors, and deliver exceptional experiences to your attendees. More Information...


ZeyOS 42


ZeyOS unifies all elements of CRM, ERP and Groupware into a single elegant and intuitive platform. More Information...


Abhisi 38


Abhisi lets your team provide timely and professional support on all the contact channels your customers prefer to use. More Information...


Hubfly 37


Hubfly is a DigitalWorkplace enabler aimed at enhancing workplace efficiency. Offering Intranet as a Service with BusinessApps on top of SharePoint. More Information...

Help Desk Migration

Help Desk Migration 36


Help Desk Migration - the easiest way to migrate data from one help desk system to another. More Information...


BizPlusCRM 27


BizPlus CRM is an easy to use and user-friendly application allowing its users to have quick information about the follow-up and other tasks involved. More Information...

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