Products in this software category help an organization manage its IT resources, including workstations, servers and applications. These products often include remote device management functionality, which means you can monitor and resolve any issues remotely. IT support service providers often use these products to plan, implement, monitor, and maintain the quality of IT services offered to their customers. Other key features of IT management software include security and threat monitoring, batch permissions and access management as well as centralised IT infrastructure provisioning. You can also use these products to setup virtual desktop environments and deploy company-wide enterprise IT networks.