Primary category: IT Service Management (ITSM) Software
User Ratings: 3.8/5 (11 ratings)
Pricing Model: trial/premium, from $8.00/month
Social Followers: 16.9k likes   3.51k followers
Generally used by: Personal, Freelance, Startups, SMEs, Agencies, Enterprises

What is ServiceDesk Plus?

ManageEngine ServiceDesk Plus is a help desk software and asset management tool. ServiceDesk Plus integrates your help desk requests and assets to allow you manage your IT in an effective way. The software helps you implement ITIL best practices and troubleshoot IT service requests faster.

Benefits:

  • Access your help desk anytime, anywhere using ServiceDesk Plus iPhone app.
  • Create SLA and provide quality services in time, to your end users
  • Flexible knowledge base with an option to add unlimited KB articles and allows users to easily search the information
  • Web based portal to submit service requests & Incidents.
  • Restore normal service of operation quickly with the comprehensive incident management
  • Eliminate the root cause effectively and put an end for firefighting of repetitive incidents.
  • Discover every asset in your network with the efficient auto discovery options
  • Provide structured and prompt handling of all changes in your IT infrastructure.
  • With the new agent based scanning, you can access any system from the remote network, independent of their location.
  • Showcase the offered IT services to your end user and give a new face to your IT.
  • Scan your network and automatically discover all the software available in your organization
  • Stay informed about your tickets and keep your technicians and end users up to date on the status of the tickets by email and sms.
  • Manage your purchases right from the birth of the PO
  • Auto assign feature distributes tickets based on the existing load on your technicians
  • Manage Contracts with different vendors seamlessly
  • Automatic email to ticket conversion using email commands
  • ServiceDesk plus allows you to import users and their informations from Active directory and LDAP with a simple easy to use interface.
  • Archive your old, unused data and improve your helpdesk performance.
  • Support multiple sites and customize your configurations for every site according to their unique working procedure.
  • Generate detailed reports about your Help desk performance & metrics.
  • Automatically reset the password, by integrating the ticketing system with the Active Directory.
  • Know the satisfaction level of your end users with the ServiceDesk Plus survey option.
Algorithmic Ribbon 76

The IT Service Management (ITSM) application ServiceDesk Plus scored 76/100 (Top 3 in IT Service Management (ITSM)). This is based on user satisfaction (75/100), press buzz (44/100) and other relevant information on ServiceDesk Plus gathered from around the web.

The score for this service has improved over the past month. What is this?
  • ServiceDesk Plus

ServiceDesk Plus Product Overview

  • Best practice ITSM workflows

  • Powerful integrations with IT management apps

  • Smart automations

  • Extensive reporting capabilities

  • Codeless customizations

  • Deploy on cloud or on-premise

  • Single sign on

  • AD & LDAP synchronisation

  • 95,000 customers across worldwide

  • Over 10 years in the ITSM industry

ServiceDesk Plus Pricing Plans

Standard Edition

$8.00
1 user(s) / month

Included in plan:

  • Free forever upto 5 technicians
  • Incident management
  • Self-service portal
  • Knowledge base
  • Multi-site support
  • SLA management
  • Help desk reports

Professional Edition

$16.00
1 user(s) / month

Included in plan:

  • Free upto 2 technicians and 250 nodes
  • Help desk management
  • Knowledge base
  • Self-service portal
  • Software Asset management
  • Asset inventory reports
  • Agent based asset scanning

Enterprise Edition

$49.00
1 user(s) / month

Included in plan:

  • Free upto 2 technicians and 250 nodes
  • Incident management
  • Asset management
  • Problem management
  • Service catalog
  • Change management

Starting from: $8.00/month

Credit card required: N/A

ServiceDesk Plus Features, Audience & Platforms

  • Expense Tracking
  • Budgeting
  • Forecasting
  • Contact Management
  • Google Apps Integration
  • Chat
  • File Sharing
  • File Transfer
  • Third-Party Plugins/Add-Ons
  • Data Visualization
  • Scheduling
  • Calendar Management
  • Dashboard
  • Inventory Tracking
  • External Integrations
  • Customer Management
  • Multi-User
  • Project Management
  • Notifications
  • Data Export
  • 2-Factor Authentication
  • Email Integration
  • Data Import
  • API
Who uses ServiceDesk Plus:
Personal
Freelance
Startups
SMEs
Agencies
Enterprises
Desktop Platforms:
Web App
Windows
Macintosh
Mobile Platforms:
iOS
Android
WinPhone
Blackberry

Stats & Other Information on ServiceDesk Plus

Company Info
Founded -
Based in -
Employees -
3 Month Trend
Alexa Rank: 10969
3 Months Change: 1470
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Languages: English

ServiceDesk Plus FAQs

What are some applications ServiceDesk Plus is commonly used in tandem with?

ServiceDesk Plus is commonly used in tandem with client device management tools, AD management tools like ManageEngine ADManager Plus, and other self-service password reset applications.

Does ServiceDesk Plus offer guides, tutorials and or customer support?

Yes, all relevant resources like admin guide, user guide, online user manuals, and best practice documents are available on our site. Customers can also avail 24->5 telephonic, community, mail, and live web support.

What is ServiceDesk Plus generally used for?

ServiceDesk Plus is used to manage IT, support and deliver IT services to end users/employees of an organization.

Does ServiceDesk Plus offer multi-user capability? (e.g. teams)

Yes, ServiceDesk Plus offers multi-user capabilities to the IT technicians.

Does ServiceDesk Plus integrate with any other apps?

Yes, it integrates with native IT management software from ManageEngine including ADManager Plus, ADSelfService Plus, OpManager, Desktop Central and Analytics Plus.

Does ServiceDesk Plus offer an API?

Yes, ServiceDesk Plus offers Rest-API access.

Who are the main user groups of ServiceDesk Plus?

ServiceDesk Plus is used by IT admins, and technicians who manage IT help desks in organizations.

What platforms does ServiceDesk Plus support? (e.g. native mobile apps)

ServiceDesk Plus supports web-access and native mobile apps (Windows, iOS, and Android).

ServiceDesk Plus Alternatives

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