|Primary category:||UI & UX Software|
|User Ratings:||0.0/5 (0 ratings)|
|Related Categories:||Customer Engagement Training and Onboarding Support & Helpdesk Ticketing & Help Desk Customer Experience|
|Pricing Model:||premium only|
|Social Followers:||303 likes 5.19k followers|
|Generally used by:||Startups, SMEs, Enterprises|
Userlane automates and optimizes user onboarding and employee training. Users are guided in real time through the actual software application with interactive step-by-step, on-screen guides. Our solution works as a navigation system for software applications.
As a result, anybody can immediately operate any software without any previous knowledge.
Key to Userlane’s technology are interactive step-by-step guides that can be implemented on top of every existing browser-based software or e-commerce website.
These interactive guides steer each single user through all the steps and processes and show them where to click next in real time, exactly like GPS navigation systems in cars advise drivers turn-by-turn on how to optimally reach their destination. This way, complex software can be easily operated without any previous knowledge, making extensive, conventional software training obsolete.
Unlike video tutorials, Userlane’s technology is integrated within the software ecosystem. Users receive interactive guidance, while they work in the application. This allows SaaS companies to streamline their onboarding experience, while increasing conversion, activation, and retention. Additionally, they can also use Userlane to address support tickets in a more effective way.
Companies can reduce training costs and implement new software more rapidly and without any resilience to change.
Userlane provides the technology to create walkthrough guides in minutes, without any coding or changes in the underlying software. This enables our customers to implement our interactive guides without effort.
No coding required
Privacy Made in Germany
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Languages: English, German, Spanish, Italian, French, Chinese
The interactive guides which can be developed with our technology (the so-called Userlanes) can be used by any company which aims to automate their onboarding process or employee training in order to realize efficiency gains. Hence, the service is used by a wide-range of companies regarding the size and the industry. However, especially companies in the SaaS space and companies facing the digitization are using our technology.
Yes, multiple user can create Userlanes.
Yes, we offer support via email and telephone. Additionally, the creation of the Userlanes is - of course - explained by a Userlane.
Userlanes can generally be applied to two use cases:
User Onboarding & Employee Training
As mentioned above an integration of the Userlanes with services such as Zendesk, Intercom etc. is possible.
Userlane can be implemented on top of every existing web-based software or e-commerce website.
Userlane integrates with the most popular CRM systems as well as helpdesk and marketing tools.