The technology developed by Userlane guides users through software like a GPS turn-by-turn navigation system. This allows every user to operate even complex software on a professional level without any learning curve.
Key to Userlane’s technology are interactive step-by-step guides, which can be implemented on top of every existing web-based software or e-commerce website. These interactive guides lead every user through all processes and show them live within the software where to click next - just like the GPS navigation system in cars offers its driver turn-by-turn advice how to optimally reach his or her destination. This way, every user can use complex software without any learning curve, making extensive software training obsolete.
Unlike video tutorials, the Userlane technology is integrated into the software. Users receive interactive Guidance, while they are already working in the application itself. This allows companies to improve their onboarding experience, reduce support & employee training costs and implement new software products more efficiently.
No coding required
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Languages: English, German, Spanish, Italian, French, Chinese
The interactive guides which can be developed with our technology (the so-called Userlanes) can be used by any company which aims to automate their onboarding process or employee training in order to realize efficiency gains. Hence, the service is used by a wide-range of companies regarding the size and the industry. However, especially companies in the SaaS space and companies facing the digitization are using our technology.
Yes, multiple user can create Userlanes.
Yes, we offer support via email and telephone. Additionally, the creation of the Userlanes is - of course - explained by a Userlane.
Userlanes can generally be applied to two use cases:
User Onboarding & Employee Training
As mentioned above an integration of the Userlanes with services such as Zendesk, Intercom etc. is possible.
Userlane can be implemented on top of every existing web-based software or e-commerce website.
Userlane integrates with the most popular CRM systems as well as helpdesk and marketing tools.