What is Carbonite?

"Carbonite is one of the world's most recognizable cloud backup services."

Carbonite provides one of the easiest-to-use online backup services in the market, designed to provide disaster recovery for users' computers. Data loss can cost millions to any company, and Carbonite is taking aim at just this problem.

Carbonite provides the true unlimited storage, with no secret data caps, and supports all data formats. It is continuous data protection (CDP), which means that files are backed up as they change. Features that Carbonite provides are Backup Scheduling, Versioning (Windows only), At-Rest Encryption, Private Encryption, Remote File Access.

Continuous protection means that the system backups new data and data changes. Users can set the backup scheduling and choose when it would occur. Data protection solutions include server backup, data center backup, endpoints protection, and system migration. Carbonite client can be installed on Windows and Mac operating systems, and the service also includes mobile versions for Android and iOS.


Carbonite scored 75/100 in the Backup category. This is based on user satisfaction (39/100), press buzz (55/100), and other relevant information on Carbonite gathered from around the web.

The score for this service has declined over the past month. What is this?

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Carbonite Product Overview

  • Unlimited Cloud Storage

  • Remote Sharing and Access

  • Mirror Image Backup

  • Video Backup

  • Hard Drive Backup

  • Automatic Cloud Backup

  • Courier Recovery

  • Hybrid Backup

  • Custom Backup Policies

  • Unlimited Protection


Languages: English
THE ULTIMATE Software Buyer Guide 2018

The Ultimate Backup Software Buyer Guide 2018

Product recommendations, vendor rankings, market overview and tips on how to select Backup software for business. Published in October 2018.

Products in this category help create a duplicate copy of data and securely store it either on the cloud or in an external device. In the event of an unexpected data loss or if data gets corrupted, infected or accidentally deleted, the software helps recove...

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Carbonite Features

  • 2-Factor Authentication
  • Anti-Virus
  • API
  • Batch Permissions & Access
  • Chat
  • Dashboard
  • Data Export
  • Data Import
  • Document Comparison
  • External Integrations
  • File Sharing
  • File Transfer
  • Firewall
  • History/Version Control
  • Multi-User
  • Notifications
  • Password & Access Management
  • Project Management
  • Network Traffic Monitoring
Compare Pricing

Carbonite Pricing Plans

Basic

$6.00
per month
  • Unlimited cloud backup
  • Protect your files from accidental deletions, crashes, ransomware, viruses and other common threats.
  • Easily recover lost files and folders.
  • Access your data even when you’re not at your computer.
  • Backup an external hard drive.
  • Automatically back up video files.
  • Use Courier Recovery to have a physical copy of your backup shipped to you.
  • Count on our award-winning customer support, available 7 days/week via phone, chat or email.

Plus

$9.34
per month
  • External hard drive backup
  • Automatic video backup

Prime

$12.50
per month
  • Courier recovery service

Plans starting from: $6.00/month Credit card required: No

Carbonite FAQs

What platforms does Carbonite support?

It can be installed on Windows and Mac operating systems as well as Android and iOS mobile devices.

Does Carbonite offer an API?

Yes, it offers REST API.

Who are the main user groups of Carbonite?

Users of Carbonite are individuals, as well as SMEs and larger enterprises.

Does Carbonite offer guides, tutorials and or customer support?

Support: Technical Assistance, Phone Support, Email Support, Knowledge Base.

Does Carbonite offer multi-user capability (e.g. teams)?

No.

What is Carbonite generally used for?

This service is generally used for cloud data backup.

Does Carbonite integrate with any other apps?

It integrates with File Explorer.

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Carbonite User Reviews

Average User Rating:
1.95/5 based on 17 user ratings.
Your Rating:
User profile picture

backup at your desk

// Software Development Engineer at OATI

What do you like about Carbonite?

It has a great user interface that makes it easy to use . we can easily schedule our backup time when required . we can easily encrypt the backup as per our requirement .it has different pricing based on your budget/requirement you can choose we can easily differentiate between the backup files y providing color of our choice .it up to us how to make backup scheduling either it has been run continuously or at a particular time or at a after certain hours.

What do you dislike about Carbonite?

backup speed is slow . it sometimes hang up the system or make it slow. Require a little training to operate the software

What have you been using it for and what problems did Carbonite solve?

we are using it to backup software when new change is applied


Usefulness
4/5
Ease of use
4/5
Value for money
4/5
Customer service
4/5
User profile picture

Carbonite works well despite its mistakes.

// Co CEO at E*TRADE

What do you like about Carbonite?

Carbonite seems to me to be a fairly free platform and the best thing is that it has a connection with different social networks, which facilitates the sharing of files at some point. It really is beneficial to be able to publish a file in a social network uploading it to Carbonite, it is something that almost no platform offers, in addition, its design is innovative, you do not have the risk of being uncomfortable inside the platform. You have a really favorable experience with the excellent design that gives the user.

What do you dislike about Carbonite?

The problem with Carbonite is that this platform does not work very well on iOS devices, I have constantly tried it on my iPhone devices, and in none I have been able to upload a file, the connection remains slow and uploading a file becomes very tedious iPhone

What have you been using it for and what problems did Carbonite solve?

Despite the mistakes it has in cell phones, carbonite has given me some excellent benefits, now it gives me a platform where I can develop with my colleagues and share with them different files of interest.


Usefulness
5/5
Ease of use
5/5
Value for money
2/5
Customer service
3/5
User profile picture

Carbonite works well, until you need to restore a large file

// Chief Operating Officer, and HIPAA Privacy Officer at dmi Networking

What do you like about Carbonite?

Carbonite is easy to set up, and the icons it adds to the backed up folders let you tell at a glance what is being backed up, and if it is current or not. It's nice not to have to launch Carbonite to look at status.

What do you dislike about Carbonite?

Restoring from the cloud is very slow, which is problematic for large files. The webpage you download from actually times out after 10 minutes of inactivity, and if you are downloading you need to keep the webpage up. We've had to restart downloads of large files by not clicking in the window periodically. This is a deal-breaker for us, although some clients still have us manage their Carbonite for them because it's cheaper for them.

What have you been using it for and what problems did Carbonite solve?

We use it for file/folder backup, mostly on Macs. For PCs we use something else that isn't compatible with Mac.


Usefulness
2/5
Ease of use
5/5
Value for money
4/5
Customer service
4/5