"ServiceDesk Plus is a web-based ITIL-ready help desk software with integrated asset and project management."
ManageEngine ServiceDesk Plus is a help desk software and asset management tool. ServiceDesk Plus integrates your help desk requests and assets to allow you manage your IT in an effective way. The software helps you implement ITIL best practices and troubleshoot IT service requests faster.
Best practice ITSM workflows
Powerful integrations with IT management apps
Extensive reporting capabilities
Deploy on cloud or on-premise
Single sign on
AD & LDAP synchronisation
95,000 customers across worldwide
Over 10 years in the ITSM industry
Product recommendations, vendor rankings, market overview and tips on how to select IT Service Management (ITSM) software for business. Published in March 2019.
Broadly, IT service management refers to the way in which IT services are planned and delivered to end users within an organization. This software category covers a wide range of products, with different products focusing on different aspects of ITSM, such ...FREE DOWNLOAD IT-Service-Management-(ITSM)-Software-Buyer-Guide-2018.pdf
ServiceDesk Plus is commonly used in tandem with client device management tools, AD management tools like ManageEngine ADManager Plus, and other self-service password reset applications.
Yes, all relevant resources like admin guide, user guide, online user manuals, and best practice documents are available on our site. Customers can also avail 24->5 telephonic, community, mail, and live web support.
ServiceDesk Plus is used to manage IT, support and deliver IT services to end users/employees of an organization.
Yes, ServiceDesk Plus offers multi-user capabilities to the IT technicians.
Yes, it integrates with native IT management software from ManageEngine including ADManager Plus, ADSelfService Plus, OpManager, Desktop Central and Analytics Plus.
Yes, ServiceDesk Plus offers Rest-API access.
ServiceDesk Plus is used by IT admins, and technicians who manage IT help desks in organizations.
ServiceDesk Plus supports web-access and native mobile apps (Windows, iOS, and Android).