Interactive Market Radar™
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<p>Source: <a href="" target="_blank">Field Service Management (FSM) Market Research</a>, Crozdesk</p>
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<p>Source: <a href="" target="_blank">Field Service Management (FSM) Market Research</a>, Crozdesk</p>

Best Field Service Management (FSM) Software in 2018

The Field Service Management market is dominated by a small number of vendors that offer solutions for verticals. Generally, Field Service Management software provides the ability for mobile workers to do administrative work on-site, while at the same time, providing managers with an overview of operations and their field service agents.

The market is growing at a steady rate and has amassed a wide user base, with predictions of high growth up to 2020. One of the primary drivers of this growth is the universality of mobile devices in the workplace and the inherent mobile nature of field services.

In conjunction, the growing number of businesses pushing the digitization of operations, in order to operate in a more transparent capacity and to improve overall efficiency, has inevitably created a market that is open with software opportunities for field service agents and managers alike.

Product differentiation in the Field Service Management market is substantial. Most products offer features that are aimed at particular niches, such as construction, map surveying, fleet management, home services, etc. That said, the market is varied and there are some horizontal products that offer a suite of general features that aren’t specific to a particular niche.

Supporting sales agents, field workers and fleet managers, field service management software is all about optimizing routing and effective fleet use. With features such as automatic territory management, map visualization, calendar management and appointment scheduling, FSM applications help optimize routing, decrease traveling times in between clients and consequently increase productivity. Field service management software is often used across platforms, on mobile devices and accessible through web interfaces. Client dashboards can often be customized to display custom forms or notifications such as traffic updates, weather updates or check-ins. With high demand for synchronization and import/export functions, FSM software is mostly based around a central database. Advanced solutions offer GPS-tracking, auto-dispatching and offline reporting.  Read the full software guide...

Housecall Pro

Housecall Pro 69


Our #1 rated app and web portal will put you back in control & delight your customers. Scheduling, dispatching, GPS tracking, CRM, invoicing, credit card processing, more. More Information...

bpm'online sales

bpm'online sales 75


Bpm'online sales - sales automation software to accelerate the complete sales cycle — from lead to repeat sales. More Information...


PlanGrid 91


PlanGrid is a cloud-based service that delivers blueprints as PDFs directly on the tablet; then people working in the field can use these instead of paper-based versions. More Information...


ServiceTrade 88


ServiceTrade provides customer service applications to commercial service contractors. Our mobile and web application enables an amazing customer experience. More Information...


Repsly 79


Repsly is a cloud-based field service and brand management solution. More Information...


mHelpDesk 79


mHelpDesk is a cloud based workforce management system for field service businesses. More Information...


ClickSoftware 78


ClickSoftware is an automated mobile workforce management and service optimization solution for enterprise and small businesses. More Information...


Jobber 75


Jobber is a web-based field service management software. More Information...


FieldAware 74


FieldAware is a Field Service Management software that automates workflows and increases daily work order completions. More Information...


Kickserv 73


Kickserv is a cloud-based field service and CRM application that helps small business owners automate basic business processes. More Information...


ServicePower 71


ServicePower is provider of software and services in field service and workforce management. More Information...

Natural Insight

Natural Insight 68


Natural Insight is field and retail execution software. More Information...


Fulcrum 67


Fulcrum is a hosted mobile forms platform that enables you to build custom apps for capturing information from the field. More Information...


WorkWave 66


WorkWave is a Field Service Management, Office Management, and Marketing Solutions software. More Information...

Service Autopilot

Service Autopilot 65


Service Autopilot is service business software designed for savvy business owners that want to maximize their profits and simplify their life. More Information...


ZenMaid 57


ZenMaid was developed in 2013 by former maid services owners who managed their company in less than an hour a day with the help of custom developed technology. More Information...


Astea 55


Astea is software for service management and mobile workforce solutions. More Information...


Coresystems 53


Coresystems is a field service and customer support management platform. More Information...


FieldEdge 52


FieldEdge is a cloud-based Field Service Management and Customer Management software. More Information...


simPRO 46


Designed for service and project trades businesses, simPRO job management software helps you work smarter, provide exceptional service, and maximise your profitability. More Information...


Aptora 42


Aptora Total Office Manager is a complete field service management tool. More Information...


Wintac 41


Wintac is All-in-One business management software, working as scheduling, dispatching and work order management module. More Information...


FeetPort 40


We are a StartupIndia recognized, field force automation software that provides employee location tracking & task management as per client specific needs. More Information...

Wave Let's Meet

Wave Let's Meet 40


Wave Let's Meet App makes it easy to share LIVE locations on the go. Its top-notch tech is a great help for any business or individual. Used by millions in +150 countries. More Information...


OctopusPro 39


OctopusPro is a job management software for any field service provider or contractor. The OctopusPro app can be used by your field workers anywhere, anytime, even offline. More Information...




KEY2ACT is the construction and field service technology leader. More Information...


FieldOne 36


FieldOne is a service management platform providing field service companies with powerful tools to streamline their business processes. More Information...

ReachOut Suite

ReachOut Suite 34


Affordable & simple-to-use SaaS solution, improves onsite services efficiency by eliminating paperwork & streamlining processes with customizable mobile-based forms & workflow More Information...

Cab Treasure

Cab Treasure 34


The Cab Treasure website booker is online taxi booking platform. The 3-click booker can be integrated into the dispatch system. More Information...


groundHog 32


groundHog is a mobile fleet management system used for underground mines. This system is designed to work out of the box for all underground mine operations. More Information...


NetDispatcher 32


Simple and Easy to Use Field Service Platform Once you’ve tried field service management software, you’ll never want to go back to pen and paper again. Make more money today. More Information...


Hellotracks 32


Hellotracks is a location-based service that runs as a mobile and web app. Offering your mobile and office employees visibility & control of all activities in the field. More Information...


Toolyt 31


Toolyt is a field force productivity tool, to make your field officers (sales team, data collection team, delivery boy, service guys) etc. productive by 40%. More Information...


KloudGin 30


Cloud ERP mobile solution for quoting, contracts, case & work order management, field service, scheduling, routing, inventory & asset management, purchasing, BI & analytics. More Information...


Yu-Track 29


Yu-Track is a new workforce management tool that tracks the activities and performance of field employees in real-time. More Information...

SuccessWare 21

SuccessWare 21 28


SuccessWare 21 software provides operational and management solutions for the Service industry. More Information...


FleetLogic 28


FleetLogic is the first cloud-based work order and logistics solution that replaces time-consuming paper processes with native mobile apps on iOS and Android. More Information...


SkyBoss 27


The SkyBoss program is a revolutionary cloud-based software application that allows service business owners to easily manage any type of service business. More Information...


FieldAx 27


FieldAx is built on the most secure FORCE.COM cloud platform. FieldAx helps organizations to manage work tasks of any kind that need to be performed on location. More Information...


FieldSumo 25


FieldSumo is a field management software to help you run your mobile workforce with scheduling, invoicing, location tracking and more. More Information...


Fieldd 23


Our app helps small field service companies run a data-driven, efficient and profitable business. More Information...

Tract Systems

Tract Systems 22


Field service management software for the mid-market More Information...

Badger Maps

Badger Maps 79


Badger Maps is a sales routing app that helps field salespeople optimize their routes, manage their customer data more efficiently, find new leads faster and close more deals. More Information...


Acumatica 76


Acumatica Cloud ERP provides a full suite of modern, integrated business management applications, including Financials, Distribution, Manufacturing, and CRM. More Information...


Corrigo 63


Corrigo provides cloud-based facilities management, work order dispatch & time tracking software. More Information...


ClockShark 57


Easier employee time tracking and schedules for construction and field service companies. More Information...

Profit Rocket

Profit Rocket 50


Profit Rocket consolidates sales and inventory data to generate daily alerts that are prioritized into actionable tasks in the hands of the right people at the right time. More Information...

Scoop Solar

Scoop Solar 45


Scoop Solar is a solar software solution built to help installation, sales, and O&M teams better collect and engage with data between the office and the field. More Information...


CorvusGPS 39


CorvusGPS have developed an Online GPS fleet tracking system for companies to lower the workload on their dispatchers and to simplify field services. More Information...


Emex 36


Incidents, Risk Assessments, Audits & Inspections, Behavioural Based Safety Observations, Actions, Enviro' data capture, BI reports, dynamic dash-boards More Information...


VnuMngr 36


VnuMngr is a Sales, Marketing & Operation Cloud Software for Venues, Bars, Lounges and Restaurants More Information...


AyaNova 32


Manage your dispatching, preventive maintenance, scheduling, customer and equipment service history with AyaNova's LAN and/or remote access service mgmt software More Information...


Traqspera 32


Traqspera is a tool for subcontractors that connects field crews and office staff, and gets everyone on the same page. We help you solve problems, and save time & money. More Information...

Less Paper Co.

Less Paper Co. 30


Less Paper Co. creates custom-built work order management systems, digital work order systems and CMMS systems for field service businesses. More Information...


TeamBee 29


TeamBee allows corporations / administrators to convert their spreadsheet into digital forms. More Information...




NEXGEN Asset Management is a web based software that was developed specifically to support a comprehensive asset management program. More Information...

Asset Infinity

Asset Infinity 25


Cloud based Asset Management Software for tracking, assigning, servicing, maintaining and discarding assets. Request a demo or get your own quote. More Information...

Crozdesk Software Ranking 2017

Crozdesk Icon Top 15 Field Service Management (FSM) Software in 2017 View All Products

Field service agents no longer need to head back into the office to do administrative work. Job updates, quoting, scheduling, communicating with customers and much more, can all be done on-site with a Field Service Management software (FSM), which opens the doors to increased efficiency and transparency. These products are integral to any business with a mobile workforce that provides on-site services. Software in this category can also give managers a birds-eye-view of operations, with most products offering solutions that track agents and vehicles, and some that even offer route guidance. The following is a list of the best Field Service Management software.

This ranking was published on November 01, 2017. For the most up-to-date Crozscores, user reviews and other information please have a look at the full list of Field Service Management products.


PlanGrid (49)

  • Crozdesk Icon Grey

PlanGrid is a leading construction and productivity software that can deliver real-time project information to on-site workers and managers. PlanGrid has an all-encompassing suite of features including blueprint collaboration that includes version control, markups & photos, hyperlinking and more. More Information...


ServiceTrade (24)

  • Crozdesk Icon Grey

A SaaS platform that offers a number of customer service applications for contractors that increases efficiency and streamlines operations, ServiceTrade will provide clients with real-time updates through audio memos, photos, eletronic quotes and job history notes. More Information...

Badger Maps

Badger Maps (8)

  • Crozdesk Icon Grey

Badger Maps is an intuitive route planner that is perfect for sales teams. With Badger Maps, sales teams can schedule, plan and optimize their routes in a single unified application. There are also features that enable users to manage customers and find new leads, which increases the utility of the product. More Information...


ZenMaid (0)

  • Crozdesk Icon Grey

ZenMaid is a field service management software for residential cleaning services. With a simple and easy to use interface, ZenMaid provides an efficient way to schedule customer appointments. There are also extensive automations for emails and followups, work orders and SMS. More Information...


Jobber (0)

  • Crozdesk Icon Grey

Jobber is packed with useful features that will save time and streamline workloads and communication for landscaping businesses. Jobber has features for virtually every area of business, including accounting, client communications, invoicing, job forms, expense tracking, quoting and payment tracking. More Information...


FieldAware (15)

  • Crozdesk Icon Grey

FieldAware can help field technicians and dispatchers in a variety of ways. It has the ability to store customer information, upsell services to customers, and track inventory with alerts and reminders. In addition, FieldAware provides everything you need to communicate with customers and schedule changes, all in a matter of seconds. More Information...


ClickSoftware (22)

  • Crozdesk Icon Grey

Suitable for businesses of any size or niche, ClickSoftware is a field service management software that is intuitively designed and simple to use. It will ensure that customers receive the best customer service, with its features for resource planning, route planning, shift management, contractor management, and analytics. More Information...


mHelpDesk (39)

  • Crozdesk Icon Grey

An all-in-one field service automation software, mHelpDesk provides all of the tools you need to mitigate repetitive and time-consuming administration tasks. In addition to the expected field service management solutions, mHelpDesk has extensive tools for pre-sales, such as lead management, estimates, quotes and online booking. More Information...


Fulcrum (0)

  • Crozdesk Icon Grey

Fulcrum is a unique hosted mobile forms platform with a huge range of possibilities. At its core, Fulcrum gives field surveyors the ability to design dynamic data collection forms, anywhere at any time. More Information...

Natural Insight

Natural Insight (0)

  • Crozdesk Icon Grey

Natural Insight offers features for field and retail services with larger workforces. Natural Insight will ensure that your staff get to the right place at the right time and communicate effectively. It can also offer personalized reports to clients and ensure that you have full oversight over your field team. More Information...


Kickserv (57)

  • Crozdesk Icon Grey

Kickserve is a field service management software that offers features for team scheduling, jobs, invoices, payments, leads and estimates. Quick to setup and easy to train staff in its use, Kickserve will enhance the efficiency of your entire team. There are additional add-ons for QuickBooks/Xero synchronization and marketing that can increase the utility of this product. More Information...


ServicePower (3)

  • Crozdesk Icon Grey

Give your teams the ability to deliver faster service with ServicePower. This product offers a unified suite of features that will improve your ability to deliver great customer service. ServicePower tackles just about every area of field service, but one of its standout features is the smart AI-driven scheduling tool with real time optimization. More Information...

Service Autopilot

Service Autopilot (0)

  • Crozdesk Icon Grey

Service Autopilot is a great field service management software solution for lawn care, cleaning, snow removal and field service. It has a full featured mobile application that enables GPS tracking, client messaging, time tracking, billing and field photos which lets you view and send pictures within the software. More Information...


WorkWave (5)

  • Crozdesk Icon Grey

WorkWave is an excellent solution for managing and communicating with your fleet drivers. With WorkWave, you can efficiently plan routes for your drivers, receive real-time updates from your fleet, track your fleet with GPS tracking and more. WorkWave will even analyze and optimize your routes, ensuring that your drivers beat the traffic. More Information...

Housecall Pro

Housecall Pro (1)

  • Crozdesk Icon Grey

Housecall Pro is the perfect software for any home services business. It provides features for dispatch, scheduling, estimates, invoicing and customer booking. Best of all, you can do all of this from a phone. More Information...

This Software Ranking was published on November 01, 2017. All Crozscores are fixed as of that date.

Field Service Management Software Guide

What is Field Service Management (FSM) Software?

Field service management software is any digital solution that helps companies coordinate field operations through a mobile workforce and other resources employed off-site.

The software allows field service managers or administrators to receive and manage work orders, assign requests to field agents, track vehicle locations, manage billing and invoicing, and track the exact time and expenses incurred on a job. On the other hand, field workers can use the software to view schedules and customer information and make changes to work orders, if required.

Other key capabilities of field service management software include route planning and optimization, resource scheduling, technician location tracking and contract management. More advanced products enable users to manage inventory, process payments, conduct failure analysis, generate reports and send voice-generated reminders to customers.

These products are used by companies across industries, but mainly those that deliver onsite services to customers, such as, cleaning, plumbing, transportation and construction.

What Field Service Management Software Should I Choose?

Depending on your industry and the size of your business, you may need a ‘best-of-breed’ solution or an all-inclusive product. Small businesses often look for ‘best-of-breed’ products focused exclusively on one or a few functions. For instance, you’ll find products focused on scheduling and service dispatch. Startups and SMBs usually do not need advanced analytics or contract management features. However, if you are expecting rapid growth of your business, consider checking the product’s scalability.

Enterprises, on the other hand, need an end-to-end solution or a product that integrates with their existing CRM or ERP systems. If you are a large organization with multiple fleets, you may need advanced features, such as, mobile time tracking, inventory management, billing and invoicing, forecasting and reporting capabilities. Some products allow you to take customer signatures on the field, get real-time job updates across all devices, locate field agents and assign them jobs nearest to their location.

Companies that outsource field works to third-party contractors often have some additional requirements, such as, the ability to pass work orders, track whether a service request has been addressed on time, how long it took to resolve the issue, and whether the customer was satisfied with the results.

You’ll also find solutions that cater to the specific needs of an industry. For instance, products designed specifically for construction companies often allow multiple users to share project plans, drawings, RFIs and punch lists from any device they use. Some products even preserve different versions of the same drawing and alert users when they open an outdated version.

Common Features of Field Service Management (FSM)

API Application Programming Interfaces (APIs) are programmatic intersections with external products or platforms that allow for custom integrations with your own solutions or other solutions you are using.
Click-to-Dial Dial telephone numbers with one click.
Contact Management Manage large amounts of personal or business contacts in a centralized system.
Customer Management Manage customer databases and/or track outstanding shipments, payments and more.
Data Export Exporting functionality can be used to streamline the migration of data sets and information across systems, platforms or applications.
Data Import Importing functionality allows you to use data sets from other systems or platforms to cut down on data entry requirements or to more easily migrate records from similar applications you have used in the past.
External Integrations Integrations with other software products or platforms to improve efficiency and compatibility across systems.
Inventory Tracking Stay on top of inventory levels, to manage the storing, reordering or production of stock items.
Lead Management Manage business leads to improve sales outreach processes or stay on top of prospect inquiries.
Lead Scoring Manually or automatically assign quality scores to business leads to target / segment sales outreach efforts.
Multi-User Supports more than just one user account and generally allows for collaboration with colleagues.
Notifications Includes notification support and sends you alerts with information on important events and other time sensitive instances. For example through push notifications on mobile phones or email notifications.
Project Management Manage projects from conception through the planning stage to delivery and post-project reporting phases. This allows organisation teams to organise resources, plan budgets and improve efficiency in the delivery of project objectives.
Route Optimization Optimize transportation routes, often involving complex processes to determine which route is most cost-effective. Route optimization technology tests multiple 'what if' queries to find the optimal route.
Supplier Management Manage suppliers and purchases required in the day-to-day operation of a business.
Travel Management Manage travel plans and expenses for employees, prospects or potential recruits through a central environment.

Latest User Reviews of Field Service Management (FSM)

Badger Maps
Steven R. Mann, Chief Development Officer - Global Clean Energy, Inc.
"Best Route Optimization App I've ever used"

The intuitive design and ease of operations. It does everything I ever wished for in ...

William Lyth, Freelance Copywriter - William Lyth | Copywriter
"A great tool"

Traqspera has given our management staff true peace of mind. We always know where we ...

Matthew Anders, Training Lead - Simplus
"Great App!"

It is easy to use and provides all the insights and tracking needed to make business ...

Badger Maps
Jane Goldstein, Manager - American Express OPEN
"The best! "

Before, I would find myself driving by the same houses in the same neighborhoods over...

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